Chapter 11 Patient interactions

Question 1

Advance Directive

Answer 1

Legal document made by the living person providing instructions if they are unable to make health care decisions

Question 2

Emotional Intelligence (EI)

Answer 2

Ability to evaluate, perceive, and control emotions

Question 3

Gerontology

Answer 3

Study of older people

Question 4

Inpatient

Answer 4

Someone who is emitted into the hospital

Question 5

Outpatient

Answer 5

Patient who comes to the healthcare facility for treatment

Question 6

What is the Maslow’s Hierarchy of Needs?

Answer 6

Model of a human needs

Question 7

Nonverbal communication

Answer 7

exchange of information, thoughts or message using methods other then actual words of speech

Question 8

Palpation

Answer 8

Application of light pressure with finger

Question 9

Paralanguage

Answer 9

Music of language; cadence and rhythm of speech

Question 10

Patient Assessment

Answer 10

objective evaluation and determination of the status of a patient

Question 11

Patient Autonomy

Answer 11

Ability and right of patients to make independent decision regarding their medical care

Question 12

Verbal communication

Answer 12

Exchange of information or thoughts through speaking

Question 13

What do patients fear?

Answer 13

-the unknown or unexpected
-pain
-humiliation or embarrassment

Question 14

What is a patient’s fear of loss?

Answer 14

-life
-limb
-self image
-familiar surroundings

Question 15

Patient interaction

Answer 15

-Introduce yourself to patient
-Initial patient assessment
-Explanation of procedure
-Informed consent

Question 16

What are some INPATIENTS considerations?

Answer 16

-Transportation
-Waiting room
-Patient condition can change quickly

Question 17

What are some OUTPATIENT considerations?

Answer 17

-Patient expectations of appointment time
-Acknowledging patient presence
-Ongoing communication when there is a delay

Question 18

Why is communication important?

Answer 18

-It establishes rapport with the patient
-Enables information being obtained

Question 19

Types of catalyst communication?

Answer 19

-Caring
-Trust
-Empathy
-Sympathy
-Respect
-Humor

Question 20

What are barriers to communication?

Answer 20

-Distractions
-Cultural issues
-Filters (blocks)

Question 21

What makes up body language?

Answer 21

-Gestures
-Posture
-Eye contact
-Hands
-Facial expressions

Question 22

What are the 5 fundamentals of service?

Answer 22

-Acknowledge the patient
-Introduce
-Duration
-Explanation
-Thank you

Question 23

What is grief?

Answer 23

Normal response to the loss of a loved one

Question 24

What are the stages of Kubler- Ross Theory Grieving?

Answer 24

Phase 1- Denial
Phase 2- Anger
Phase 3-Bargaining
Phase 4- Depression
Phase 5- Acceptance

Question 25

Types of advance directives?

Answer 25

-Living will
-Durable power
-DNR
-DNI
-Full code

Question 26

Living will

Answer 26

document that lists the patient’s wishes if terminally ill

Question 27

Durable power of attorney

Answer 27

Healthcare will make decisions for the patient if they are unable to do so

Question 28

DNR

Answer 28

Do not resuscitate the patient if heart stops beating

Question 29

DNI

Answer 29

To instruct healthcare workers not to intubate the patient if question of need arises

Question 30

Full code

Answer 30

For healthcare workers to perform CPR

Question 31

What are the stages of the Maslow’s hierarchy need?

Answer 31

-Physiologic
-Safety
-Belongingness and love
-Esteem
-Self Actualization