Chapter 11 - Communication and Decision Making Flashcards
(37 cards)
Linking Processes
Used to help coordinate the work in a foodservice operation toward its goal.
Decision Making, Communication, and Balance.
Decision Making
The selection of a course of action from a variety of alternatives.
Communication
The vehicle whereby decisions and other information are transmitted.
Balance
managements ability to maintain organizational stability.
Decision Making Primary Stages
Define the problem, Identify and analyze possible courses of action, selection of a particular course of action.
Programmed decision making
Follow established policies and procedures. Made by lower manager and employees.
Decisions made by lower level management and employees
Programmed decisions
Non programmed decisions
Unique, have little or no precedent. Unstructured and require a more creative approach.
Organizational Decisions
Non programmed decisions related to the purpose, objectives, and activities of the organization.
Personal Decisions
Non programmed decisions concerned with the managers individual goals. These may affect the organization.
Decision making process
- Recognise and Define Problem
- Identify Alternatives
- Evaluate Alternatives
- Select the Best Alternatives
- Implement Chosen Alternatives
- Evaluate Outcome
Conditions of Certainty
Decision maker has adequate information to assure results.
Conditions of risk
Various probability techniques are helpful in making decisions. Managers are faced with the probability that any one o several things may occur.
Conditions of Uncertainty
When the occurrence of future events cannot be predicted.
Decision making techniques
- Decision Trees
- Cost-Benefit
- Cost Effectiveness
- Networks
- Linear Programming
- Game Theory
- Queuing Theory
- Simulation
- Artificial Intelligence
Decision Trees
A primary decision that has at least two alternatives to be evaluated. The probability of each outcome is ascertained, along with its monetary value.
Linear Programming
Useful in determining an optimal combination of resources to obtain a desired objective.
Game Theory
Simulated decision situation portraying the actions of an opponent.
Queuing Theory
Balances the cost of waiting lines against the cost of preventing them by expanding facilities.
Artificial Intelligence
A computer program that attempts to duplicate the thought processes of experienced decision makers.
Group Decision Making
used because managers frequently confront situations in which they must seek information and elicit judgements from other people.
Problems usually complex, solutions require specialized knowledge.
Individual Decision Making
Managers can make decisions themselves using information available to them.
Combination Decision Making
Managers can make decisions after consulting with others.
Interacting Group Decision Making
members discuss, argue, and agree upon the best alternative.