Chapter 11: Advanced Trouble Shooting

Question 1

What is the 1st Step in the troubleshooting process

12.3.1.1

Answer 1

Identify the Problem

Question 2

What is the 2nd Step in the troubleshooting process

12.3.1.1

Answer 2

Establish a Theory of Probable Cause

Question 3

What is the 3rd Step in the troubleshooting process

12.3.1.1

Answer 3

Test The Theory to determine the Cause

Question 4

What is the 4th Step in the troubleshooting process

12.3.1.1

Answer 4

Establish a Plan of Action to Resolve the Problem and implante the Solution

Question 5

What is the 5th Step in the troubleshooting process

12.3.1.1

Answer 5

Verify Full System Functionality and, if Applicable Implement Preventive Messures

Question 6

What is the 6th Step in the troubleshooting process

12.3.1.1

Answer 6

Document Findings, Actions and Outcomes