Chapter 11 Flashcards
- A decision can be said to have improved if it can be made more quickly.
True
- In high-velocity automated decision making, humans are eliminated from the decision chain.
True
- DSS primarily address structured problems.
False
- Business intelligence and analytics are products defined by software vendors.
True
- What-if analysis works forward from known or assumed conditions.
True
- Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems
False
- GDSS are designed to display data in the form of digitized maps
False
- Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS
False
- Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization
True
- Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules
False
- CBR is used in diagnostic systems in medicine
True
- Fuzzy logic is used to express relationships very generally
True
- Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data
False
- Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them
False
- Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own
True
- Shopping bots are a form of intelligent agent
True
- Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents
True
- Enterprise-wide knowledge management systems deal with structured and semi structured knowledge, while other systems are used for unstructured knowledge
False
- Structured knowledge includes just that information that exists in formal documents and rules
True
- Knowledge network systems seek to turn unstructured knowledge of some employees into explicit knowledge that can be stored or accessed by other individuals
True
- Neural network applications in medicine, science, and business address problems in all of the following except:
A) pattern classification
B) prediction
C) control and optimization
D) generalization
D) generalization
- Which of the following is a key problem in managing knowledge?
A) classifying knowledge
B) storing knowledge
C) distributing knowledge
D) locating knowledge
A) classifying knowledge
- According to your reading of the text, Proctor & Gamble’s use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies?
A) low-cost leadership
B) product differentiation
C) focus on market niche
D) strengthen customer and supplier intimacy
A) low-cost leadership
- Why does improving a small, routine decision have business value for a company?
A) a small decision may have a great economic impact on the company
B) even a routine decision may have a “ripple” effect through a corporation
C) a small decision has business value when added with all the other small decisions made in the company
D) small, routine decisions typically do not have any business value for a company
C) a small decision has business value when added with all the other small decisions made in the company
- Where there is no well-understood or agreed-on procedure for making a decision, it is said to be:
A) undocumented
B) unstructured
C) documented
D) semistructured
B) unstructured
- The type of decision that can be made by following a definite procedure is called a(n) _________ decision.
A) structured
B) unstructured
C) semistructured
D) procedural
A) structured
- Which types of decision are more prevalent at lower organizational levels?
A) procedural decisions
B) unstructured decisions
C) structured decisions
D) semistructured decisions
C) structured decisions
- ________ decisions are most common at higher levels of management
A) semistructured
B) unstructured
C) structured
D) undocumented
B) unstructured
- Operational management typically makes which type of decisions?
A) semistructured
B) documented
C) structured
D) procedural
C) structured
- Deciding whether to introduce a new product line is an example of a(n):
A) unstructured decision
B) semistructured decision
C) procedural decision
D) nonprocedural decision
A) unstructured decision
