Chapter 11

Question 1

Affirmative Action

Answer 1

Special efforts to recruit and hit qualified members of groups that have been discriminated against in the past

Question 2

Homogeneity

Answer 2

melting pot myth: we are all the same

Question 3

Similarity Assumption

Answer 3

Myth: “They” are all just like me.

Question 4

Parochialism Assumption

Answer 4

Only-one-way myth: our way is the only way. We do not recognize any other way of living or working

Question 5

Ethnocentrism Assumption

Answer 5

One-best-way myth: Our way is the best way. All other approaches are inferior versions of our way.

Question 6

Heterogeneity

Answer 6

Image of Cultural pluralism: We are not all the same; groups within society differ across cultures - more appropriate

Question 7

Similarity and Difference Assumption

Answer 7

They are not just like me: Many people differ from me culturally. - more appropriate

Question 8

Equifinality

Answer 8

Our way is not the only way: there are many culturally distinct ways of reaching the same goal, of working, and of living one’s life

Question 9

Culture Contingency

Answer 9

Our way is one possible way: there are many and equally good ways to reach the same goals. Best depends on culture

Question 10

Pluralistic Organization

Answer 10

an organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural backgrounds

Question 11

Multicultural Organization

Answer 11

an organization that values cultural diversity and seeks to utilize and encourage it

Question 12

5 Steps for Diverse Workforce

Answer 12

1: Securing top management’s leadership and commitment
2: assessing the organization’s progress toward goals
3: attracting employees
4: training employees in diversity
5: retaining employees

Question 13

Guidelines for Diversity Training

Answer 13

1: Position training in your broad diversity strategy.
2: Do a thorough needs analysis.
3: Distinguish between education and training.
4: Use a participative design process.
5: Test the training thoroughly before rollout.
6: Incorporate diversity programs into the core training curriculum

Question 14

Mentors

Answer 14

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization