Chapter 11 Flashcards
Define Leadership
the ability or authority to guide and direct others toward a goal. Have the power to motivate others, and enforce organization’s norms and policies.
How might one develop ethical leadership skills?
Years of training, experience, and learning.
Ethical Leaders must:
- model organizational values
- place whats best for organization over their own interests
- Train and develop employees throughout their careers
- Establish reporting mechanisms
- Understand values and perceptions of Employee
- Recognize limits of organization rules and values
Many CEOs articulate the firm’s core values but fail to exhibit ethical leadership. Why might this be?
Failure to demonstrate effective leadership qualities at the top creates the perception that managers either do not care about the company’s ethics program or they feel they are above ethics and compliance requirements
True or false - Ethical leadership creates an ethical culture.
True
Define one of the Seven Habits of Strong Ethical Leaders
- Have a strong person character
- Have a passion to do right
- Be proactive
- Consider all stakeholder interests
- Be role models for organization’s values
- Be transparent and actively involved in decision
- Have a holistic view of ethical culture of firm
Ethical leadership directly impacts a company’s corporate culture. Describe a benefit on ethical leadership.
- communicates to employees the values, ensuring that employees are familiar with company’s purpose and beliefs
- Provides cultural motivations for ethical behavior, such as reward systems for ethical conduct
- can lead to higher employee satisfaction and commitment
- creates strong relationships with external stakeholders
- Positive association between ethical commitment of employee’s and firm’s valuation in terms of stocks
True or False: Ethical Leadership is very possible without strong personal character
False: “Ethical leadership is highly unlikely without strong personal character”. Strong ethical leaders are those passionate about the organization and act in the organization’s best interests
Identify when ethical conflicts occur
When there are two or more positions on an ethical decision.
Every stage of the decision-making process at the operational level requires ethics in order for one to be dubbed an “ethical leader”. True or False?
True
(Apathetic/Unethical) leaders are usually ego-centric and often do whatever it takes to achieve the organization’s objectives and their own
Unethical. Apathetic leaders aren’t necessary ethical, but they care little for ethics within the company because they don’t listen to employees or communicate well.
Name one of the five styles of conflict management
– Competing
- avoiding
- Accommodation
- Collaborating
- Compromising
See slide 14 for graph
When it comes to managing ethical conflict, employees themselves should be trained to handle conflict situations. True or false?
True
“Competing” conlfict management style can be classified as
Highly assertive, not very cooperative. they believe in winning t all cost. Success is usually measured by how much the other side loses.
Classify qualities of an Avoiding” conflcit management style
According to the book, not effective because conflict is avoided at all costs, even if it leadsto misconduct or are uncooperative. Kind of like Michael Scott
What is an example of communication for becoming a better leader?
See slide 18
Employee Empowerment is an essential component of a values-based organizational culture - True or false?
True. It Encourages employees to express concrns, bring up ethical issues, and take a proactive approach towarrds conflict resolution.
A “Collaborative” management style is considered the least advantageous. True or False?
False - usually the most advantageous. Leaders are cooperative and assertive. Leaders collaborate with others to find a creative way to obtain a beneficial solution.
Transparency and reporting are two major dimensions of ethical communication. Differentiate the two.
Transparency is created by deveoping a culture where ethics is frequently discussed.
Reporting is a two-way process in which the communicator communicates with superiors and subordinates. It can be formal or informal.
One whose management style is “compromising” is classified as
In between the assertiveness and cooperativeness dimensions, believe best approach to resolving conflicts is for each side to give something up in order to gain something of value
An “accommodating” conflict management style is usually not very cooperative. True or false?
False. Accommodating conflict management styles are actually highly cooperative, non-assertive, and give in to the other side even if it means sacrifice of own interests and values. Different from “Compromising”, which tends to focus on the fact that both sides give up something.
True or False - Listening involves paying attention to (verbal/nonverbal/both) behavior
both Verbal and Nonverbal behavior. Good listening skills establishes trustworthiness and credibility with employees Thus, without listening communication becomes ineffective.
Define Interpersonal communication
Most well-known for of communication. Occurs when two or more people interact with one another. Often difficult to communicate to a superiror
Explain small-group communication, which is growing in organizations
- Can increase collaboration and generate a variety of different perspectives and opinions on a particular issue. Includes groupthink - when one or more feels pressured to conform to group’s decision even if they disagree. This is different from group polarization - fact that a group is more likely to move towards an extreme position than what they would have done originally.
List one of the four categories of communication
interspersonal communication
Small group communication
Nonverbal communication
Listening
Ways to avoid Groupthink in small-group decision making
- Emphasize that every individual is a “critical evaluator” with responsibility to express their opinions and objections freely.
- Eliminate leadership biases by refusing to express an opinion when assigning tasks
- set up a number of independent groups to work on the same issue
- Encourage each team member to express the ideas of the group with a trusted third-party
- Express the need to examine all the alternatives
- Invite third-party experts into group meetings, and allow members to interact with these experts
- Assign a Michael (Devil’s Advocate)
Leader-Follower Congruence is defined as occuring when
Leaders and followers share the same vision, ethical expectations, and company obejectives. This is based on the leader-exchange theory that claims that leaders form unique relationships through their social interactions. Important for ethical leaders to frequently communicate and interact with employee
True or False - Nonverbal cues are deemed less reliable than what may be stated verbally.
False - Deemed more reliable
Manipulation, gossip, playing favorite, and taking credit when not due is considered Organizational Politics. Define this
Often perceived as trying to achieve one’s own ends even if it means harming others within the organization.
Why is there a difference between having a high degree of office politics and having good political skills?
Political skills can be used to promote organizational goals and help rather than hinder other employees
Explain Nonverbal communication
Communication expressed through forms of communication not written or oral.
How might an employer attain employee feedback?
- Conversation and other simple, informal methods
- Interviews
- Anonymous surveys
- websites
- ethical audits
- employee performance evaluations
See slide 29 - Requires Book Clarification
Slide 29
Define “authentic” leaders
Passionate about company, live out corporate values daily in their workplace, and form long-term relationships with employees and other stakeholders (what Michael Scott thinks he is)
Explain a Transactional leader
Use negotiating or “bartering” for creating employee satisfaction or for desired behaviors/levels of performance
The RADAR Model is used as guidance for an action plan when ethical issues or misconduct arises. What does the acronym stand for?
- Recognize ethical issues
- Avoid misconduct whenever possible
- Detect ethical risk areas
- Answer stakeholder concerns when an ethical issue comes to light
- Recover from a misconduct by improving upon weaknesses in the ethics program
See slide 32
See slide 34 for questions to ask for discovery and assessment processes
See slide 33
See slide 33 for more questions to ask for discovery and assessment processes
See slide 33
Transformational Leaders do what?
strive to raise employee’s level of commitment, and foster trust and motivation
