Chapter 11 Flashcards
What factors are accounted for in diversity in the workplace?
race, age, income, gender, education, sexual orientation, ethnicity, religion, nationality, disability
How do you manage diversity?
not just tolerating or accommodating all sorts of differences, but understanding, supporting, nuturing, and utilizing these differences to the organization’s advantage
What is the “glass ceiling”?
an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy
What is sexual harassment and the 2 types?
conduct of a sexual nature that has negative consequences for employent
* quid pro quo: submission to or rejection of sexual conduct is used as a basis for employment decisions
* hostile environment: occurs when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile, working environment
What are some competitive advantage through diversity and inclusion?
- ability to attract and retain motivated employees
- better perspective on a differentiated marker
- ability to leverage creativity and innovation
- enhancement of organizational flexibility
What are the challenges of diversity and inclusion?
- unexamined assumptions
- lower cohesiveness
- communication problems
- stereotyping
What are multicultural organizations?
they value cultural diversity and seeks to utilize and encourage it
How can organizations cultivate a diverse workface?
- securing top management’s leadership and commitment
- assessing the organization’s progress toward goals
- attracting employees
- training employees in diversity
- retaining employees
What are some good ways to retain employees?
- support groups
- mentoring
- career development and promotions
- systems accommodation
- accountability
