chapter 11

Question 1

human resource management (HRM or HR)

Answer 1

an organizational function that deals with the effective management of people in an organization

Question 2

HR consists of several main functions such as:

Answer 2

• recruitment
• performance management
• benefits
• training
• employee motivation
• safety
• administration
• all while ensuring compliance with employment and labor laws. without HRM function, employees would be left without any support

Question 3

describe how managers assess human resource needs and select talent to meet demand

Answer 3

• competition for talent has become fierce, giving rise to talent wars in which companies compete for the most desirable employees
• as a consequence, many companies have adopted the process of talent management

Question 4

talent management

Answer 4

a strategic, deliberate approach to attracting new, highly skilled workers and developing the abilities of existing employees to meet current and future organizational objectives

Question 5

once HR has defined and planned the organizations needs:

Answer 5

• it begins the recruitment process
• to hire the right candidates for the role, managers use a selection process to screen job applicants
• this involves using three types of selection tools

Question 6

three types of selection tools used by HR in hiring process:

Answer 6

• application forms
• selection tests
• interviews

Question 7

onboarding process

Answer 7

the process of equipping workers with the skills, knowledge, and behaviors to transition into an organization.
- there are seven ways managers can integrate new hires

Question 8

seven ways managers can integrate new hires

Answer 8

• understand their challenges
• accelerate their learning
• make them part of the team
• connect them with key stakeholders
• give them direction
• help them succeed early
• coach them for success

Question 9

formal training

Answer 9

the process of teaching new or existing employees the necessary skills to carry out their roles and improve current job performance

Question 10

organizations use eight common training strategies:

Answer 10

• training by an instructor
• interactive training
• hands-on training
• e-learning training
• video training
• coaching and mentoring
• cross-training
• peer-to-peer learning

Question 11

ADDIE training model

Answer 11

an instructional design model (ISD) used to support instructions when designing and building their training and learning programs

Question 12

cross-training

Answer 12

a type of training strategy where employees are given the opportunities to experience other roles across departments and learn the skills required to perform other tasks

Question 13

performance management

Answer 13

a process that provides feedback to employees to maintain and improve performance in line with organizational objectives

Question 14

four stages of a traditional performance management process:

Answer 14

• planning
• acting
• tracking
• reviewing

Question 15

several types of performance reviews used in organizations such as:

Answer 15

• annual reviews,
• self appraisals
• 360-degree appraisals
• the BARS method
• many organizations have replaced the traditional annual review process with a more agile approach to performance management*

Question 16

annual reviews

Answer 16

identifies goal achievements, areas for improvement, performance issues, and opportunities for career progression

Question 17

self appraisals

Answer 17

allow employees to asses their own performance by identifying strengths, weaknesses, and opportunities for developement

Question 18

360-degree appraisals

Answer 18

a type of performance review in which employees are appraised by everyone with whom they interact

Question 19

the BARS method (behaviorally anchored rating scale)

Answer 19

a method of numerially rating employee performance based on specific behaviors related to a particular role