Chapter 10 Quiz

Question 1

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

a. Punishment	
b. Behavior modification	
c. Negative reinforcement	
d. Positive reinforcement	
e. Neutral reinforcement

Answer 1

c. Negative reinforcement

Question 2

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

a. punishment	
b. elimination	
c. reprimand	
d. extinction	
e. neglect

Answer 2

d. extinction

Question 3

Which of the following forms of reinforcement is considered the most effective?

a. Positive reinforcement	
b. Continual, repetitive reinforcement	
c. Extinction	
d. Negative reinforcement	
e. Disciplinary reinforcement

Answer 3

a. Positive reinforcement

Question 4

The expectancy theory says that people are motivated

a. only by their achievements.	
b. by receiving pay equal to that of all other employees.	
c. by all of these answer choices.	
d. by how much they want and the chance they have of getting it.	
e. by the satisfaction of doing their job well.

Answer 4

d. by how much they want and the chance they have of getting it.

Question 5

MBO stands for

a. management by orders.	
b. management by others.	
c. managing by organizing.	
d. management by objectives.	
e. motivation by objective.

Answer 5

d. management by objectives.

Question 6

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?

a. Reassigning the employee	
b. Having the manager and subordinate work together to determine how the subordinate can work toward accomplishing company objectives	
c. Establishing preliminary goals	
d. Conducting an evaluation	
e. Conducting a periodic review

Answer 6

a. Reassigning the employee

Question 7

Which of the following motivational techniques involves expanding a worker’s assignments to include additional but similar tasks?

a. Job redesign
b. Job enlargement	
c. Job sharing	
d. Management by objectives (MBO)	
e. Job enhancement

Answer 7

b. Job enlargement

Question 8

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

a. job enlargement	
b. behavior modification	
c. job enlightenment	
d. employee empowerment	
e. job enrichment

Answer 8

e. job enrichment

Question 9

For job enrichment to benefit the company, what must happen first?

a. There must be an obvious need for it due to inefficiencies in the firm.	
b. Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm.	
c. Employers must train their associates on new job tasks before assigning them these new tasks.	
d. Employees must show interest in taking on other tasks.	
e. Employers must have employees who fear failure and have low self-confidence.

Answer 9

d. Employees must show interest in taking on other tasks.

Question 10

Behavior modification as applied to business management is mainly based on

a. equity theory.	
b. employee participation.	
c. reinforcement theory.	
d. Theory X.	
e. having an all-salaried workforce.

Answer 10

c. reinforcement theory.

Question 11

The motivational technique that is made possible through the use of personal computers, smart phones, video conferencing, cloud computing, and overnight delivery service is referred to as

a. job redesign.	
b. employee empowerment.	
c. telecommuting.	
d. job enrichment.	
e. flextime.

Answer 11

c. telecommuting.

Question 12

​A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

a. ​cross-functional	
b. ​problem-solving	
c. ​self-managed	
d. ​virtual

Answer 12

c. ​self-managed

Question 13

An employee’s attitude toward his or her job, supervisors, and the firm itself is termed

a. mindset.	
b. morale.	
c. motivation.	
d. behavior.	
e. judgment.

Answer 13

b. morale.

Question 14

The hierarchy of human needs was developed by

a. Herzberg.	
b. Taylor.	
c. McGregor.	
d. Maslow.	
e. Treybig.

Answer 14

d. Maslow.

Question 15

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

a. Esteem	
b. Self-actualization	
c. Safety	
d. Physiological	
e. Social

Answer 15

c. Safety

Question 16

According to Theory X by McGregor, managers assume that employees

a. dislike work and need to be controlled.	
b. seek out and accept responsibility.	
c. have the potential to accomplish organizational goals.	
d. do not naturally dislike work.	
e. will work toward goals they are committed to.

Answer 16

a. dislike work and need to be controlled.

Question 17

According to Theory Y by McGregor, managers think people

a. must be coerced, controlled, and threatened.	
b. are concerned mainly with security.	
c. have the ability to help accomplish an organization's goals.	
d. must be led because they have little ambition.	
e. dislike work and try to avoid it.

Answer 17

c. have the ability to help accomplish an organization’s goals.

Question 18

A firm characterized by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialized career paths, and a holistic concern for employees is called

a. type X.	
b. type A.	
c. type J.	
d. type Y.	
e. type Z.

Answer 18

c. type J.

Question 19

The reinforcement theory says that people are motivated

a. by receiving a reward in accordance with their performance.	
b. by receiving primarily negative reinforcement.	
c. by receiving rewards or punishment based on their behavior.	
d. by receiving promotions.	
e. only by their achievements.

Answer 19

c. by receiving rewards or punishment based on their behavior.

Question 20

An action directly following a particular behavior is called a(n)

a. motivator.	
b. expectant.	
c. reinforcement.	
d. activator.	
e. extinction.

Answer 20

c. reinforcement.