Chapter 10 On Emotional Intelligence

Question 1

Leading with
Emotional Intelligence:
Goleman

Answer 1

A. Self-awareness.
B. Self-regulation.
C. Motivation.
D. Empathy.
E. Social Skill.

Question 2

Qualities typically associated

with Leadership:

Answer 2

Intelligence (IQ).
Toughness.
Determination.
Vision.

These are:
Threshold Capabilities / Entry Level Criteria

Question 3

Emotional Intelligence:

Answer 3

Plays an increasingly important role at the
highest level of organizations, where technical
skills are of less relevance.
Goleman’s research suggests that at all levels
of leadership / managerial work EQ is roughly
twice as important as IQ.

Question 4

A) EI based on Self-Awareness:

Answer 4

The ability to recognize and understand your
moods, emotions, and drives, as well as their
effect on others.
Hallmarks:
Self-confidence.
Realistic self-assessment.
Self-depreciating sense of humor.

Question 5

B) EI based on Self-Regulation:

Answer 5

The ability to control or redirect disruptive impulses
and moods.
The propensity to suspend judgment – to think before
acting.
Hallmarks:
 Trustworthiness and integrity.
 Comfort with ambiguity.
 Openness to change.

Question 6

C) EI based on Motivation:

Answer 6

A passion to work for reasons that go beyond money
and status.
A propensity to pursue goals with energy and
persistence.
Hallmarks:
 Strong drive to achieve.
 Optimism even in the face of failure.
 Organizational commitment.

Question 7

D) EI based on Empathy:

Answer 7

The ability to understand the emotional makeup of
other people.
Skill in treating people according to their emotional
reactions.
Hallmarks:
 Expertise in building and retaining talent.
 Cross-cultural sensitivity.
 Service to clients and customers.

Question 8

E) EI based on Social Skill:

Answer 8

Proficiency in managing relationships and building
networks.
An ability to find common ground and build rapport.
Hallmarks:
 Effectiveness in leading change.
 Persuasiveness.
 Expertise in building and leading teams.

Question 9

EI – the Clinical Perspective:

Answer 9

 Genetics play a major role.
 Increases with age.
 Emotional Intelligence is born in the neurotransmitters
in the brain’s paleomammalian limbic system which
governs feelings, impulses, drives.
 Cannot be learned by the neocortex (concepts and
logic).

Question 10

The Limbic System (Emotional Brain):

Answer 10

 Open-loop (feedback) system, as opposed to a
closed-loop, meaning self regulating system.
 Depends on external forces to self-manage.
We rely on other persons to determine our
moods.
 The limbic system won the “evolutionary design
competition” because it lets people come to
another’s emotional rescue.

Question 11

Emotional Intelligence –

the Organizational Perspective (A):

Answer 11

 EI is carried through an organization like
electricity through wires.
 A leader’s mood is literally contagious, spreading
quickly and inexorably through the business.
Managing for financial results begins with the
leader managing his inner life so that the right
emotional chain reaction occurs.

Question 12

Emotional Intelligence –

the Organizational Perspective (B):

Answer 12

 The leader’s style provides emotional cues that
create a domino effect throughout the organization.
Many leaders whose emotional styles create a
dysfunctional environment are eventually
dismissed.
 The stated reason, of course, is poor financial
results.

Question 13

Interpersonal Limbic Regulation:

Answer 13

On person transmits signals that can alter
hormone levels, cardiovascular functions,
sleep rhythms, immune functions in the body
of another.
Humor, smiles and laughter are almost
impossible not to respond to – they are
hardwired in the limbic (emotional) brain.

Question 14

The Clinical Evidence:

Answer 14

Three or more incidents of intense stress (e.g.
financial trouble, loosing one’s job, or a
divorce) triples the death rate in socially
isolated middle-age men, but has no impact
on men with many close relationships.