Chapter 10 - Communications Management Flashcards
5 C’s of communication
- Correct grammar and spelling
- Concise
- Clear
- Coherent
- Controlled flow of words/ideas
What does the interactive communication model include?
3 components:
- Sender
- Receiver
- Confirmation that the message is received and correctly understood
Noise
Factors that interfere with the receiver’s ability to understand the message
Active listening
The receiver:
Confirms they’re listening
Expresses agreement or disagreement
Asks for clarification when necessary
Push communication
One-way stream of information
Sender provides info to people who need it, but does NOT expect feedback
Pull communication
Sender places the info in a central locatino for others to retrieve when they need
Rules for planning meetings
Schedule recurring meetings in advance
Meet with the team regularly, but not too often
Have a purpose for each meeting
Communication channel formula
n (n - 1) / 2
n = number of stakeholders
Communication channel things to know
When you add a person to the team, it does not simply just add one communication channel. Use the formula!
If the question does not acknolwedge the project manager, make sure to add yourself as a stakeholder for exam questions
What blockers can get in the way of communication?
- Noisy surroundings
- Distance between those trying to communicate
- Improper encoding of messages
- Language
- Culture
Rules of conducting meetings
- Set a time limit and keep to it
- Create an agenda with team input
- Distirbute the agenda beforehand
- Stick to the agenda
- Let attendees know their responsibilities in advance
- Chair and lead the meeting with rules
- Assign deliverables and time limits for all work assignments that result from meetings
- Document and publish meeting minutes
What does the Manage Communications process result in?
Distribution of project communications, such as reports, presentations, etc.
