Chapter 10 Flashcards
Conflict is ______
Inevitable
What are some examples of individuals that conflicts can flare up between?
Athletes and coaches
Athletes and athletes
Coaches and coaches
Parents and athletes
Parents and coaches
What are the three most likely conflict situations you will have to deal with as a team captain?
- Confronting teammates who are not working as hard as they should be in practices, the weight room, conditioning, rehab, the classroom, etc
- Confronting teammates who break team policies: drinking, curfew, skipping classes, missing workouts etc
- Confronting teammates who are in a conflict with coaches and other athletes: disagreements over playing time, feeling like a coach is picking on them, problems with roommates, jealousies, communication problems, etc
What are the keys to dealing with conflict?
- Keep “the main thing” the main thing
- Don’t sacrifice being respected for being liked
- Having the courage to confront
- more encouraging leads to less enforcing
How should you approach encouraging and enforcing your teams rules?
- Start by encouraging (60% effective)
- Move reminding to refocusing (adds another 20% effective)
- Drawing the line - this is unacceptable (now 90-100% effective)
- Involve your coach (the final 10%)
What two questions should you ask yourself when deciding how to approach a conflict?
- How important is it that I get what I want?
- How important is my relationship with the other person?
What are the 5 conflict styles?
- Avoiding (turtle)
- Smoothing (teddy bear)
- Competing (shark)
- Compromising (fox)
- Collaborating (owl)
Describe the avoiding (turtle) conflict style:
- Turtles seek to avoid conflict at all costs
- They hope conflict will eventually subside or go away on its own
- Turtles rate both their goals and the relationship as having low importance
- Good conflict style to use when faced with minor insignificant issues but often times the conflict never gets resolved
Describe the smoothing (teddy bear) conflict style:
- Want to maintain a good relationship with the other person when faced with a conflict and are willing to give up their personal goals to do so
- Good style to use when the issue is of minor importance while the relationship is of utmost importance
Describe the competing (shark) conflict style:
- Sharks seek to get their own way in conflict situations, often at the expense of the other person
- Great style to use when playing against another team but can have problematic consequences within your team
- Best kept to a minimum on the team but occasionally you might need to harshly confront a teammate when someone does something that is totally out of line
Describe the compromising (fox) conflict style:
- Willing to give up some of their goals in order to maintain a friendly relationship
- Open to negotiating and are focused on finding a fair agreement for both parties
Describe the collaborating (owl) conflict style:
- Focused on helping the other person get what they want as well as meeting their own needs
- Take time to find solutions that fully and mutually satisfy both people
What are the 6 steps for resolving conflict?
- Define the problem
- Brainstorm possible solutions
- Evaluate possible solutions
- Decide on a solution
- Implement the solution
- Evaluate the success of the solution
What are key components of a successful team:
- Tolerance (music preferences, clothing styles, sleeping habits and anything that has little direct effect on the teams success)
- Not everyone is exactly the same and you need to understand and respect that
What question should you ask yourself when deciding whether to be tolerant or to confront someone?
“Are the persons decisions or actions interfering with the teams success of chemistry in a significant manner?”
