Chapter 10 Flashcards
refers to “any process that accepts inputs
and uses resources to change those inputs in useful ways.
Operation
“the process of plan-
ning, organizing, and controlling operations to reach
objectives efficiently and effectively.
Operations management
TYPES OF TRANSFORMATION PROCESS
- Manufacturing processes
- Service processes
are those that refer to the
making of products by hand or with machinery.
Manufacturing processes
is one whose production is “based
on sales orders for a variety of small lots
Job shop
is where lots of
generally own designed products are manufactured.
Batch flow
refers
to a production layout arranged in a sequence to accommodate processing of large volumes of standardized
products or services.
Assembly line
is
characterized by ‘the rapid rate at which items move
through the system
Continuous flow
are those that refer to the provision
of services to persons by hand or with machinery.
Service processes
offers a limited mix
of services which results to some economies of scale in
operations
Service factory
provides a diverse mix
of services. The layout used are
those for job shops or fixed
position and are adaptable to various requirements.
Service shop
provides
services to a large number of people simultaneously.
Mass services
These are companies that pro-
vide specialized services to other firms or individuals.
Professional services
IMPORTANT PARTS OF PRODUCTIVE
SYSTEMS
- product design
- production planning and scheduling
- purchasing and materials management
- inventory control
- work flow layout
- quality control
refers to “the process of creating a set
of product specifications appropriate to the demands of
the situation
Product design
defined as “forecasting
the future sales of a given product, translating this fore-
cast into the demand it generates for various production
facilities, and arranging for the procurement of these
facilities
Production planning
is the “phase of production control in-
volved in deveioping timetables that specify how long each
operation in the production process takes
Scheduling
refers to “the approach that
seeks efficiency of operation through integration of all
material acquisition, movement, and storage activities in
the firm
Materials management
is the process of establishing and maintaining appropriate levels of reserve stocks of goods.
Inventory control
is the process of determining the
physical arrangement of the production system. In the
transformation process, the flow of work may be done
either haphazardly or orderly.
Work flow layout
refers to the measurement of prod·
ucts or services against standards set by the company.
Quality control
