Chapter 10 Flashcards
Conflict is a ____ part of being on a team.
Inevitable
What are the three most likely conflict situations you will deal with as a captain?
confronting teammates with low work ethic
Confronting teammates breaking team policies
Confronting teammates who conflict with coaches and other athletes
the more you play the role of __ with your teammates, the less you have to be an enforcer.
encourager
what are the four steps of encouraging and enforcing your team’s rules and standards?
- Start by Encouraging
- Move to reminding and refocusing
- Drawing the line – this is unacceptable
- Involve your coach
Your approach to conflict depends on what two questions?
How important is it that I get what I want?
How important is my relationship with the other person?
What are the five conflict styles?
Avoiding (Turtle)
Smoothing (teddy bear)
Competing (shark)
Compromising (Fox)
Collaborating (owl)
A.S.(S) and C.C.C.
What does the avoiding (turtle) conflict style do?
Avoids conflict at all costs.
↓ personal goals importance
↓ relationship importance
Often with insignificant issues. Conflict doesn’t get resolved though.
What does the Smoothing (Teddy Bear) conflict style do?
DO NOT MEMORIZE ALL OF THIS
Want to maintain a good relationship, willing to sacrifice personal goals to minimize conflict.
↓ personal goals importance
↑ relationship importance
This style tends to be taken advantage of by aggressive people, but do a good job in keeping the team together during disagreements
When the relationship is of utmost importance.
What does the Competing (Shark) conflict style do?
DO NOT MEMORIZE ALL OF THIS
Seek to get their own way in conflict situations, often at the expense of the other person.
↑ personal goals importance
↓ relationship importance
Leave a “bloody trail in their wake”
Used rarely in team environments, and is better used against other teams.
might be used to confront a teammate that was completely out of line.
What does the Collaborating (Owl) conflict style do?
Focused on helping the other person get what they want as well as meeting their own needs. Takes the time to satisfy both people.
↑ personal goals importance
↑ relationship importance
Very rare, but also very time consuming
What does the compromising (Fox) conflict style do?
willing to give up some goals to maintain a friendly relationship. Focused on finding fair agreements.
= personal goals importance
= relationship importance
Good to have on a team with various wants.
you scratch my back, I’ll scratch yours.
Which conflict style is the best?
None, they all are valuable in different situations.
What are the six steps for resolving conflict?
- Define the problem
- Brainstorm solutions
- evaluate solutions
- decide on a solution
- implement solution
- Evaluate the success of solutions
What question can you ask yourself to determine when to be tolerant or confront?
“Are the person’s decisions or actions interfering with the team’s success or chemistry in a significant manner?”
What are the ten tips for constructive conflict?
- Begin with agreement
- Confront in the spirit to help
- Check info before accusing
- See it from their side
- Attack the problem not the person
- Handle conflicts individually or in private
- Keep control of yourself and your emotions.
- Don’t discuss the problem with everyone else.
- Stick to the point
- Sometimes you have to agree to disagree.
