chapter 10

Question 1

define users

Answer 1

people who interact with the system.

Question 2

define operators

Answer 2

perform supplementary functions.

1. create backups
2. define who has access

Question 3

define user training

Answer 3

introduces the primary functions.
CRUD operations.
navigation through UI

how to perform functions the system offers.

Question 4

define operator training

Answer 4

focused on support functionality.
training on how the system works rather than what it does.

how to run the system.
how to support users.

Question 5

what are some training aids?

Answer 5

documents - formal documentation.

icons and online help - online manuals.

demonstration and classes - …

expert users - ….

Question 6

define user manuals

Answer 6

from general purposed to detailed.

Question 7

define operator manuals

Answer 7

hardware and software configuration.
method for granting and denying access of a user.

backups …

Question 8

define general system guide

Answer 8

system details in terms the customer can understand.