Chapter 10 Flashcards
Classical management theories place primary emphasis on control, chain of command, and:
Downward flow of communication
The most efficient means of downward communication is:
Oral and written communication combined.
Which of the following is a characteristic of the organizational grapevine?
It can be highly selective and discriminating.
Which statement about male and female styles in conflict resolution is most accurate?
To most women, conflict is a threat to connection to be avoided at all costs.
The ability to communicate effectively with an increasing number of minority citizens will continue to be a problem for most law enforcement agencies. Various departments are attempting to solve this problem in a number of ways, including:
- luring bilingual officers
- maintaining lists of qualified interpreters
- including cultural awareness training programs in their roll calls
It is obvious there are inherent problems with using family members or neighbors as interpreters for the police when they arrive on scene. Name the three reasons.
- a citizen may have difficulty with English
- some terms may be outside the citizens knowledge or vocabulary
- the citizen may be biased against the police
Messages sent back from the receiver to the sender are referred to as:
Feedback
Anything that disrupts communication is referred to as:
Noise
What are the types of downward communication? (NOT COMPLETE QUESTION, SKIP FOR NOW)
Job instruction, job rationale, and indoctrination.
The least efficient means of downward communication is:
The organizational grapevine
What are the four phases in group interaction? (NOT COMPLETE, SKIP FOR NOW!)
Orientation, conflict, reinforcement, and
Group communication typically involves interaction among a minimum of how many individuals in a face to face situation?
3
In terms of the operation of a “grapevine” as a form of communication, which type of grapevine communication involves the following scenario: A tells B, who tells C, who tells D?
Single strand
