Chapter 1 - Unit 1-8 Flashcards
What is in a market environment?
Intermediaries Unions Regulators Competitors Suppliers Customers
What is in a micro environment?
Goals Culture Structure Management Resources Functions of a business
What is in a macro environment?
Institutional Economic Technological Political Physical/Natural Global Social, cultural and demographic
What is a micro environment?
Also referred to as internal environment.
It is the immediate environment in which a business functions.
It has the most direct positive and negative influences on a business.
What does a business’s success depend on?
It’s strategy and plans.
What is part of the strategy and plan to achieve success?
The vision, mission statement, goals and objectives.
What is a vision?
A dream that you want to achieve.
Example: To be the biggest and most preferred salon in Soweto.
What is a mission statement?
It gives a clear direction on how you intend to achieve your vision.
Example: To use excellent quality products and resources and always to provide excellent customer service.
What is a goal?
Are you long-term plans of what you want to achieve.
Example:Have a client base of 500 clients in five years’ time.
What are objectives?
Short-term aims that you want to meet in order to achieve your long-term goals.
Examples: To employ another beautician by the end of the month.
What is a organisational culture of a business?
It is the way a company goes about doing business. It is the way that management interacts with its staff and how the staff interact with each other.
How much of a role does ethics and morals play in a business?
It plays a large role in determining the culture of a business.
What kind if style does a company have?
It depends on the company, some will have a informal style and others will have a structured and formal style.
Give an example of a company with an informal style?
Google.
There employees can work whenever they want to (as long as they do their work).
The staff can do their own research or project during office hours.
What are organizational resources? Name all of them.
They are all the resources that are available to a business.
Human resource (people)
Physical resource (raw material, machinery and infrastructure)
Financial resource (capital)
Other resources such as time
Why are some business goals unrealistic?
They set goals but they don’t have the organisational resources to achieve these goals.
What is the main function of a finance department?
Ensure business makes a profit.
How does the finance department ensure the business makes a profit?
They source the funding, make a budget, find the best investments and audit and control the spending of the finances.
What are the four main reasons as to why a business needs finance?
Start-up
Cash flow
Replacement
Expansion
Why does the business need money for expansion?
To grow a successful business.