Chapter 1: Mintzberg’s Managerial Roles

Question 1

Interpersonal

Answer 1

Roles which involve ceremonial/symbolic duties

Question 2

Figurehead

Answer 2

Symbolic head, needs to perform duties of social/legal nature

Question 3

Leader

Answer 3

Motivates and directs employees (hiring, training, displining)

Question 4

Liaison

Answer 4

Maintains a network of outside contacts

> internal: binnen het bedrijf contacten
external: buiten het bedrijf contacten; providing favors and information

Question 5

Informational

Answer 5

Collection and dissemination of information

Question 6

Monitor

Answer 6

Receives information, serves as nerve centre of internal and external information; collects info by talking to others and the news.

Question 7

Disseminator

Answer 7

Transmits information from outsiders to the organisation’s members

Question 8

Spokesperson

Answer 8

Transmits information about the organisation to outside parties

Question 9

Decisional

Answer 9

Refers to making choices

Question 10

Entrepreneur

Answer 10

Analyses the organisation and its environment for opportunities and initiates projects to bring about change (ideeën)

Question 11

Disturbance handler

Answer 11

Undertakes corrective actions in case of problems

Question 12

Resource allocator

Answer 12

Makes or approves important organizational decisions

Question 13

Negotiator

Answer 13

Represents the organization in negotiations, discuss issues with other units to gain advantages for their own unit.