Chapter 1: Managment Flashcards
What is management?
Getting work done through others
Efficiency
Getting work done by putting in the minimum amount of effort, waste, expense
Effectivness
Getting things done that fulfill organizational objectives
What are the 5 characteristics of effective management?
1) Productivity
2) Job Satisfaction
3) Low Absenteeism
4) Low Turnover
5) “good behavior”
What are the four functions of management?
Planning, organizing, leading, controlling
Planning
Determining goals and a way to achieve those goals
What are the benefits of planning?
It improves performance by motivating people to work harder
Organizing
Deciding when decisions will be made, who will do what, and who will work for whom in the company
What example from the book was used for organizing?
The merger between continental airlines and united airlines (enormous task to merge all the ways of doing things)
Leading
Motivating workers to work harder to achieve goals
How can you be an effective leader?
By clearly communicating goals and expectations
Controlling
Monitoring progress towards goals and taking corrective action when necessary
What is the process for effective controlling?
1) setting standards
2) comparing actual standards
3) Making changes to reach standards
What are the four types of managers?
Top managers, Middle Managers, First Line, Team Leaders
Top Managers
Title says “chief”: responsible for overall direction of org.
What are the responsibilities of top managers?
1) context for change
2) Employee buy in
3) Culture
4) Environment
Middle Managers
Plant managers, regional managers, divisional managers
Middle Manager Responsibilities
- Setting objective goals in line with top managers. They figure out the “HOW”
- Allocate resources
- Monitor and manage performance
First Line Managers
Office manager, shift supervisor, department manager
First Line Manager Responsibilities?
- Encourage and reward performance of others
- Teaching/training
- Scheduling
- Facilitation
Team Leaders Responsibilites
- Facilitate team activities towards a goal
- External/Internal Relationships
What are the three Mintzberg managerial roles?
Interpersonal, Informational, Decisional
Interpersonal Roles
Figurehead (greeter to outside world), Leader Role ( motivaters/encouragers), Liason (speaking to other departments)
Informational Roles
The obtaining and sharing of information
The 3 roles in the informational roles?
Monitor Roles (scan env. for info) Disseminator Roles ( Share info with subordinates) Spokesperson Roles (Share info outside company)
What skills do top managers need?
Human skills and Conceptual skills
What sills do Middle Managers need?
Human skills and technical skills and conceptual skills
What skills do Lower level mangers need?
human skills and TECHNICAL skills
What is traditional management?
Decision making, planning, organizing, controlling
What are the four management activities by Luthens?
Traditional, communication, HR, Networking
Communications
Exchanging information, processing paperwork
HR
Motivating, disciplining, managing conflict, staffing, training
Networking
Socializing, politicking, interacting with others
In terms luthens time allocation what do average managers spend the most time doing?
An equal amount of all four categories
In terms luthens time allocation what do successful managers spend the most time doing?
Half time networking and then equal among the others
In terms luthens time allocation what do effective managers spend the most time doing?
Half communicating and equal on the rest
What are 7 examples of competitive advantage through people:
1) Employment securities
2) Selective Hiring
3) Self manged teams
4) High Wages
5) Training and kill development
6) Reduction of Status Differenc
7) sharing Info
