Chapter 1 Managing Human Resources Flashcards
Human Resource Management
The policies, practices, and systems that influence employees’ behavior, attitudes, and performance
Involving people practices
HRM practices should support organization’s business strategy such as:
analysis and design of work, hr planning, recruiting, selection, training and development, compensation, performance management, employee relations
Human Capital
an organization’s employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight.
an employee’s characteristic add economic value to an organization
HR management contributes to basic measures of an organization’s performance because
by influencing who works for the organization and how those people work, human resource management therefore contributes to basic measures of an organization’s performance such as quality, profitability, and customer satisfaction
sustainable competitive advantage
better than competitors at something and can hold that advantage over a sustained period of time
high performance work system
an organization in which technology, organizational structure, people, and processes work together seamlessly to give an organization an advantage in the competitive environment
a human resource department is responsible for
the functions of human resource management
a business within the company with 3 product lines
administrative services and transactions
business partner services
strategic partner
job analysis
the process of getting detailed information about jobs
job design
the process of defining the way work will be performed and the tasks that a given job requires
recruitment
the process through which the organization seeks applicants for potential employment
selection
the process by which the organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve the goals
training
a planned effort to enable employees to learn job-related knowledge, skills and behavior
development
the acquisition of knowledge, skills and behaviors that improve an employee’s ability to meet changes in job requirements and in customer demands
performance management
the process of ensuring that employees’ activities and outputs match the organization’s goals
workforce analytics
the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals
