Chapter 1 Managers And Managing

Question 0

The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.

Answer 0

Management

Question 1

Collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.

Answer 1

Organization

Question 2

A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Answer 2

Organizational performance

Question 3

A measure of how well or how productively resources are used to achieve a goal.

Answer 3

Efficiency

Question 4

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.

Answer 4

Effectiveness

Question 5

Four essential managerial tasks:

Answer 5

Planning
Organizing
Leading
Controlling

Question 6

Planning

Answer 6

Identifying and selecting appropriate goals; one of the four principal tasks of management.

Question 7

Strategy

Answer 7

A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.

Question 8

Organizing

Answer 8

Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals; one of the four principal tasks of management.

Question 9

A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals.

Answer 9

Organizational structure

Question 10

Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in achieving organizational goals; one of the four principal tasks of management.

Answer 10

Leading

Question 11

Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance; one of the four principal tasks of management.

Answer 11

Controlling

Question 12

A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs.

Answer 12

Department

Question 13

A manager who is responsible for the daily supervision of non managerial employees.

Answer 13

First-line manager

Question 14

A manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals.

Answer 14

Middle manager

Question 15

A manager who establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers.

Answer 15

Top manager

Question 16

A group composed of the CEO, the COO, the president, and the heads of the most important departments.

Answer 16

Top management team

Question 17

The ability to analyze and diagnose a situation and to distinguish between cause and effect.

Answer 17

Conceptual skills

Question 18

The ability to understand, alter, lead and control the behavior of other individuals and groups.

Answer 18

Human skills

Question 19

The job specific knowledge and techniques required to perform an organizational role.

Answer 19

Technical skills

Question 20

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.

Answer 20

Core competency

Question 21

Downsizing and organization by illuminating the jobs of large numbers of top middle and first-line managers and nonmanagerial employees.

Answer 21

Restructuring

Question 22

Contracting with another company usually abroad to have it perform an activity the organization previously performed itself

Answer 22

Outsourcing

Question 23

The expansion of employees knowledge tasks and decision-making responsibilities

Answer 23

Empowerment

Question 24

A group of employees who assume responsibility for organizing controlling and supervising their own activities and monitoring the quality of the goods and services they provide

Answer 24

Self managed team

Question 25

Organizations that operate and compete in more than one country

Answer 25

Global organizations

Question 26

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do

Answer 26

Competitive advantage

Question 27

The process of creating new or improved goods and services or developing better ways to produce or provide them

Answer 27

Innovation

Question 28

The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of the companies resources and allow it to survive and prosper

Answer 28

Turnaround management