Chapter 1 - Introduction to Information System Organizations

Question 1

What is raw and unprocessed?

Answer 1

Data

Question 2

What is the collection of data organized in such a way that they have value beyond the facts themselves?

Answer 2

Information

Question 3

What is a set of logically related tasks performed to achieve a defined outcome?

Answer 3

A process

Question 4

Fill in the Blank:

___________________ is directly linked to how it helps decision makers achieve their organization’s goals and

Answer 4

The value of information

Question 5

What can help people perform tasks more efficiently and effectively?

Answer 5

The value of information

Question 6

WIP:

In order to be valuable to managers and decision makers, information should have the characteristics described in Table 1.2

Answer 6

In order to be valuable to managers and decision makers, information should have the characteristics described in Table 1.2

Question 7

True or False:

The quality of information can vary widely depending on the situation and the kind of decision you are trying to make

Answer 7

True

Question 8

What a set of interrelated components that collect, process, store, and disseminate data and information?

Answer 8

An Information System

Question 9

What a single set of hardware, software, databases, networks, people, and procedures that are configured to collect, manipulate, store, and process data into information?

Answer 9

A Computer-Based Information System (CBIS)

Question 10

What provides a feedback mechanism to monitor and control its operation to make sure it continues to meet its goals and objectives?

Answer 10

An Information System

Question 11

What are the 3 fundamental types of information systems?

Answer 11

1. Personal IS
2. Group IS
3. Enterprise IS

Question 12

What includes information systems that improve the productivity of individual users in performing stand-alone tasks?

Answer 12

Personal IS

Question 13

What includes information systems that improve communications and support collaboration among members of a workgroup?

Answer 13

Group IS

Question 14

What includes information systems that organizations use to define structured interactions among their own employees and/or with external customers, suppliers, government agencies, and other business partners?

Answer 14

Enterprise IS

Question 15

What is a group of people that is structured and managed to meet its mission or set of group goals?

Answer 15

An organization

Question 16

What is a series (chain) of activities that an organization performs to transform inputs into outputs in such a way that the value of the input is increased?

Answer 16

The value chain

Question 17

What encompasses all the activities required to get the right product into the right consumer’s hands in the right quantity at the right time and at the right cost?

Answer 17

Supply chain management (SCM)

Question 18

What’s the consequence of organizations failing to change their current products, services, and ways of accomplishing work?

Answer 18

Competition will take their customers and their profits

Question 19

What is the application of new ideas to the products, processes, and activities of a firm, leading to increased value?

Answer 19

Innovation

Question 20

What is the catalyst for the growth and success of any organization?

Answer 20

Innovation

Question 21

What enables an organization to continually increase profits, lower costs, and gain market share?

Answer 21

Innovation

Question 22

What involves the radical redesign of business processes, organizational structures, information systems, and values of the organization to achieve a breakthrough in business results?

Answer 22

Reengineering

Question 23

What is another name for reengineering?

Answer 23

Process redesign

Question 24

What is a form of innovation that constantly seeks ways to improve business processes and add value to products and services?

Answer 24

Continuous improvement

Question 25

What involves work designed to help employees embrace a new information system and way of working?

Answer 25

The soft side of implementing change

Question 26

What describes the phases an individual or organization goes through in making a change and provides principles for successful implementation of change?

Answer 26

A change management model

Question 27

What is the three-stage approach for change called?

Answer 27

Lewin’s change model

Question 28

What are the 3 stages of the Lewin's change model?

Answer 28

1. Unfreezing 2. Moving 3. Refreezing

Question 29

What is a frequently encountered stumbling block to the successful implementation of change?

Answer 29

Negative user reaction

Question 30

What did Lewin extend his change model theory to include?

Answer 30

Force field analysis

Question 31

What identifies both the driving (positive) and restraining (negative) forces that influence whether change can occur?

Answer 31

Force field analysis

Question 32

What are beliefs, expectations, and cultural norms that tend to encourage a change and give it momentum?

Answer 32

Driving forces

Question 33

What are those that make it difficult to accept a change or to work to implement a change?

Answer 33

Restraining forces

Question 34

What proposes that every organizational system is made up of four main components that all interact?

Answer 34

Leavitt’s diamond

Question 35

What are the 4 main components of Leavitt’s diamond?

Answer 35

People, tasks, structure, and technology

Question 36

What specifies the factors that can lead to better attitudes about the use of a new information system, along with its higher acceptance and usage?

Answer 36

The technology acceptance model (TAM)

Question 37

What theory explains how a new idea or product gains acceptance and diffuses (or spreads) through a specific population or subset of an organization?

Answer 37

The diffusion of innovation theory

Question 38

Who developed the diffusion of innovation theory?

Answer 38

E.M. Rogers

Question 39

Is the diffusion of innovation theory a process that happens at once or is it a drawn out process?

Answer 39

It's a drawn out process

Question 40

What is one of the fastest-growing areas in the U.S. economy?

Answer 40

Technology

Question 41

# Fill in the Blank: The U.S. Bureau of Labor Statistics (BLS) forecasts an increase of _______ new computing jobs in the time period 2012 to 2022

Answer 41

1.2 million

Question 42

What are the 3 main functions that the typical IS organization is divided into?

Answer 42

operations, development, and support

Question 43

What are the 4 jobs that professionals with careers in information systems can work ?

Answer 43

Web developers, computer programmers, systems analysts, and computer operators,

Question 44

Who is responsible for employing an IS department’s equipment and personnel to help the organization attain its goals?

Answer 44

The CIO

Question 45

What is a term used to describe the information systems and solutions built and deployed by departments other than the information systems department?

Answer 45

Shadow IT

Question 46

What enables business managers to quickly create highly innovative solutions to real business problems and to test out these solutions?

Answer 46

Shadow IT

Question 47

What is a process for testing skills and knowledge?

Answer 47

Certification

Question 48

What is a set of steps that need to be followed to achieve a specific end result, such as enter a customer order, pay a supplier invoice or request a current inventory report?

Answer 48

A procedure

Question 49

What is a group of individuals whose members are distributed geographically, but who collaborate and complete work using information systems?

Answer 49

A virtual team