Chapter 1 - Introduction to BPM

Question 1

What is an event?

Answer 1

Things that occur automatically
(no intervention; no duration)

Question 2

What is an activity?

Answer 2

Things that do not occur automatically (require intervention), is consisted of many steps and take time

Question 3

What is a task?

Answer 3

A very simple activity that can be seen as one
single unit of work

Question 4

What is a decision point?

Answer 4

Points when a decision that affects the execution of a process is taken. They affect the outcome of processes

Question 5

What is an actor?

Answer 5

Entities that range from individuals, to organizations, information systems, physical objects

Question 6

What is an outcome?

Answer 6

May be multiple. Characterized as either positive or negative, dependent if that same process brought value to the actor(s) involved in the process

Question 7

What are the steps in the BPM lifecycle?

Answer 7

Process Identification, Process Discovery, Process Analysis, Process Redesign, Process Implementation and Process Monitoring and Controlling.