[Chapter 1] Introduction to BPM

Question 1

What is BPM?

Answer 1

Is a body of principles, methods and tools to design, analyse, execute and monitor business processes.

Question 2

What is a business process?

Answer 2

Collection of events, activities and decision points that involve a number of actors and objects, which collectively lead to an outcome that is of value to at least one customer.

Question 3

What is the BPM lifecycle?

Answer 3

1) Process identification.
2) Process discovery.
3) Process analysis.
4) Process redesign.
5) Process implementation.
6) Process monitoring.

Question 4

Draw the diagram of a business process.

Answer 4

In the notes.