Chapter 1: Human Resource Management in Organizations

Question 1

When did human resource management first begin?

Answer 1

Around the year 1900

Question 2

Designing formal systems in an organization to manage human talent for accomplishing organizational goals

Answer 2

Human resource management

Question 3

Does every organization have an HR department?

Answer 3

No

Question 4

What is a simpler term for human resources?

Answer 4

People

Question 5

A unique capability that creates high value for a company

Answer 5

Core competency

Question 6

The development and implementation of specific strategies must be based on an organization’s what?

Answer 6

Areas of strength

Question 7

The 4 types of assets

Answer 7

Physical, financial, intellectual property, and human

Question 8

What are some physical assets?

Answer 8

Buildings, land, furniture, computers, vehicles, equipment, and so on

Question 9

What are some financial assets?

Answer 9

Cash, financial resources, stocks, bonds or debt, and so on

Question 10

What are some intellectual property assets?

Answer 10

Specialized research capabilities, patents, information systems, designs, operating processes, copyrights, and so on

Question 11

What are some human assets?

Answer 11

Individuals with their talents, capabilities, experience, professional expertise, relationships, and so on

Question 12

What is the “glue” that holds together a firm?

Answer 12

Human assets

Question 13

The collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organization’s workforce

Answer 13

Human capital

Question 14

What is human capital sometimes called?

Answer 14

Intellectual capital

Question 15

A measure of the quantity and quality of work done, considering the cost of the resources used

Answer 15

Productivity

Question 16

A useful way to measure productivity of HR is to consider what?

Answer 16

Unit labor cost

Question 17

Computed by dividing the average cost of workers by their average levels of output

Answer 17

Unit labor cost

Question 18

What is the part of an organization most closely scrutinized?

Answer 18

Human resources

Question 19

What are 4 ways to increase employee productivity?

Answer 19

Organizational restructuring, redesigning work, aligning HR activities, and outsourcing analyses

Question 20

Eliminating layers of management and changing reporting relationships as well as cutting staff through downsizing, layoffs, and early retirement buyout programs

Answer 20

Organizational restructuring

Question 21

Making changes to the way work gets done by focusing on the characteristics of jobs and altering how tasks are structures and coordinated

Answer 21

Redesigning work

Question 22

Ensuring that HR efforts and practices are consistent with organizational efforts to improve productivity and satisfy strategic goals

Answer 22

Aligning HR activities

Question 23

Require the HR department to conduct cost-benefit assessment that indicate the overall positive or negative impact of outsourcing

Answer 23

Outsourcing analyses

Question 24

Shared values and beliefs that give members of an organization meaning and provide them with rules for behavior

Answer 24

Organizational culture

Question 25

What is HR management involved in designing which is used to manage people in an organization?

Answer 25

Formal systems

Question 26

The 7 HR functions

Answer 26

Strategy and planning, equal employment opportunity, staffing, talent management, rewards, risk management and worker protection, and employee and labor relations

Question 27

How many different roles are typically in a formal HR department?

Answer 27

3

Question 28

What are the main 3 different roles in an HR department?

Answer 28

Administrative, operational and employee advocate, and strategic

Question 29

Focusing on clerical administration and recordkeeping, including essential legal paperwork and policy implementation

Answer 29

Administrative

Question 30

Managing HR activities based on the strategies and operations that have been identified by management and serving as “champion” for employee issues and concerns

Answer 30

Operational and employee advocate

Question 31

Helping define and implement the business strategy relative to human capital and its contributions

Answer 31

Strategic

Question 32

HR is involved in devising and implementing what?

Answer 32

Strategy

Question 33

Keeps pressure on business organizations to keep costs down so that prices will not become excessive

Answer 33

Competition

Question 34

A citizen of one country who is working in a second country and employed by an organization headquartered in the first country

Answer 34

Expatriate

Question 35

4 common challenges for global HR

Answer 35

Strategy, people, complexity, and risk

Question 36

HRIS

Answer 36

Human Resource Information System

Question 37

The Sarbanes-Oxley (SAX) Act

Answer 37

To make certain that publicly traded companies follow accounting controls that could reduce the likelihood of illegal and unethical behaviors

Question 38

SHRM

Answer 38

The Society of Human Resource Management

Question 39

A person who has responsibility for performing a variety of HR activities

Answer 39

HR generalist

Question 40

People who have in-depth knowledge and expertise in specific areas of HR

Answer 40

HR specialist

Question 41

IPMA

Answer 41

International Personnel Management Association

Question 42

ATD

Answer 42

Association for Talent Development

Question 43

PHR

Answer 43

Professional in Human Resources

Question 44

SPHR

Answer 44

Senior Professional in Human Resources

Question 45

GPHR

Answer 45

Global Professional in Human Resources

Question 46

HRCI

Answer 46

Human Resource Certification Institute