Chapter 1: GENERAL CONCEPTS AND ADMINISTRATIVE ISSUES Flashcards
It is often used interchangeably but represents different qualities.
Leadership and management
It provides the direction of where a group (or an organization) is going, whereas management provides the “road” to get there.
Leadership
It implements objectives, controls budgets, organizes staff, and ensures that things are done right.
Managers
What are the FOUR key styles of situational leadership models?
Supporting
Directing
Delegating
Coaching
This leader provides HIGH SUPPORT but LOW DIRECTION in accomplishing duties.
Supporting leader
This leader provides LOW SUPPORT but HIGH DIRECTION and presents rules, orders, or other defined instructions, but limited support.
Directive leader
This leader provides LOW SUPPORT and LOW DIRECTION, allowing competent (generally, more experienced) staff to assume accountability and responsibility to complete the goals.
Delegating leader
This leader provides high support and high direction by guiding individuals to make real-time decisions with appropriate support and corrective actions as needed.
Coaching leader
Leader or Manager
Does the right thing
Leader
Leader or Manager
Challenges status quo
Leader
Leader or Manager
Asks what and why
Leader
Leader or Manager
Thinks long term
Leader
Leader or Manager
Asks how and when
Manager
Leader or Manager
Inspiration
Leader
Leader or Manager
Thinks short term
Manager
Leader or Manager
Risk taker
Leader
Leader or Manager
Maintains control
Manager
Leader or Manager
Organizer and developer
Leader
Leader or Manager
Administrator
Leader
Leader or Manager
Implementer
Manager
Leader or Manager
Does things right
Manager
Leader or Manager
Is a good soldier
Manager
Leader or Manager
Accepts status quo
Manager
Leader or Manager
Watches bottom line
Manager
Basic Management Responsibilities
Operations Management
Quality assurance
Policies and procedures
Strategic planning
Benchmarking
Productivity assessment
Legislation/regulations/HIPAA compliance
Medicolegal concerns
Continuing education
Staff meetings
The process by which high-level decisions are made is called?
It is usually based on long-term projections and a global view that can have an impact on all levels of a laboratory’s operations.
Strategic planning
Basic Management Responsibilities
Marketing Management
Customer service
Outreach marketing
Advertising
Website development
Client education
Basic Management Responsibilities
Financial Management
Departmental budgets
Billing
CPT coding
ICD-10 coding
Compliance regulations
Test cost analysis
Fee schedule maintenance
Basic Management Responsibilities
Human Resource Management
Job descriptions
Recruitment and staffing
Orientation
Competency assessment
Personnel records
Performance evaluation/appraisals
Discipline and dismissal
What type of Manager?
(supervisors, team leaders, chief technologists)
First-line manager
What type of Manager?
(operations managers, division heads)
Middle manager
What type of Manager?
(laboratory directors, board of directors, and the various C-suite [top-level] executives)
Top manager
It consists of the detailed day-to-day operations needed to meet the immediate needs of the laboratory and works toward meeting the long-term strategic goals that have been set.
Tactical planning
It is an essential factor that each member of the committee must embrace and agree to in the early stages of the strategic planning process.
Commitment
Give at least techniques that can be used to guide the strategic planning process.
Histograms/graphs/scattergrams
Brainstorming
Fishbone
Diagrams, storyboarding, Pareto analyses, Delphi analyses
SWOT (strengths, weaknesses, opportunities, threats) analyses
It is to ensure that quality laboratory services are provided.
Key management goal
It is a systems approach that focuses on teams, processes, statistics, and the delivery of services/products that meet or exceed customer expectations
Total quality management
It is a performance improvement program, the goal of which can be summarized by the mantra “improvement by eliminating process variation”—that is, improvements in performance, quality, bottom line, customer satisfaction, and employee satisfaction.
Six sigma
What is the SIX sigma?
- Define
- Measure
- Analyze
- Improve
- Control
SIX SIGMA
____ project goal or other deliverable that is critical to quality.
Define
SIX SIGMA
____ baseline performance and related variables.
Measure
SIX SIGMA
____ data using statistics and graphs to identify and
quantify root cause.
Analyze
SIX SIGMA
____ performance by developing and implementing
a solution.
Improve
SIX SIGMA
____ factors related to the improvement, verify impact, validate benefits, and monitor over time.
Control
This provides clear expectations for both employee and employer, potentially avoiding any future “that’s not in my job description” discussion.
The recruiting and hiring process requires an understanding of established strategic goals in order to find qualified individuals who will meet those needs.
Human resource management
The laboratory is a high-value asset in diagnostic medicine.
Financial management
Provided in many different ways and can be thought of as a continuum from point of-care tests producing immediate answers to highly sophisticated laboratory tests that may take days to complete.
Laboratory services
It is a consolidation process on a grand scale
Regionalization
Routine clinical laboratory activities can inherently expose staff, and potentially the public, to a variety of hazards, including infectious biologicals, toxic chemicals, and various levels of radioactive materials.
Safety
An expose an unprotected individual to bacteria, viruses, parasites, or prions that can result in injury
Biological hazard
These clinical laboratories are mandated by OSHA to develop and actively follow plans that protect laboratory workers from potential exposure to hazardous chemicals.
Chemical hazard
This is a collective group of injuries involving the musculoskeletal and/or nervous system in response to long-term repetitive twisting, bending, lifting, or assuming static postures for an extended period of time.
Ergonomic hazards
