Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Laboratory Management > Chapter 1: GENERAL CONCEPTS AND ADMINISTRATIVE ISSUES > Flashcards

Chapter 1: GENERAL CONCEPTS AND ADMINISTRATIVE ISSUES Flashcards

1
Q

It is often used interchangeably but represents different qualities.

A

Leadership and management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

It provides the direction of where a group (or an organization) is going, whereas management provides the “road” to get there.

A

Leadership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

It implements objectives, controls budgets, organizes staff, and ensures that things are done right.

A

Managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the FOUR key styles of situational leadership models?

A

Supporting
Directing
Delegating
Coaching

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

This leader provides HIGH SUPPORT but LOW DIRECTION in accomplishing duties.

A

Supporting leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

This leader provides LOW SUPPORT but HIGH DIRECTION and presents rules, orders, or other defined instructions, but limited support.

A

Directive leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

This leader provides LOW SUPPORT and LOW DIRECTION, allowing competent (generally, more experienced) staff to assume accountability and responsibility to complete the goals.

A

Delegating leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

This leader provides high support and high direction by guiding individuals to make real-time decisions with appropriate support and corrective actions as needed.

A

Coaching leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Leader or Manager

Does the right thing

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Leader or Manager

Challenges status quo

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Leader or Manager

Asks what and why

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Leader or Manager

Thinks long term

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Leader or Manager

Asks how and when

A

Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Leader or Manager

Inspiration

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Leader or Manager

Thinks short term

A

Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Leader or Manager

Risk taker

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Leader or Manager

Maintains control

A

Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Leader or Manager

Organizer and developer

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Leader or Manager

Administrator

A

Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Leader or Manager

Implementer

A

Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Leader or Manager

Does things right

A

Manager

22
Q

Leader or Manager

Is a good soldier

A

Manager

23
Q

Leader or Manager

Accepts status quo

A

Manager

24
Q

Leader or Manager

Watches bottom line

A

Manager

25
Q

Basic Management Responsibilities

Operations Management

A

Quality assurance
Policies and procedures
Strategic planning
Benchmarking
Productivity assessment
Legislation/regulations/HIPAA compliance
Medicolegal concerns
Continuing education
Staff meetings

26
Q

The process by which high-level decisions are made is called?

It is usually based on long-term projections and a global view that can have an impact on all levels of a laboratory’s operations.

A

Strategic planning

27
Q

Basic Management Responsibilities

Marketing Management

A

Customer service
Outreach marketing
Advertising
Website development
Client education

28
Q

Basic Management Responsibilities

Financial Management

A

Departmental budgets
Billing
CPT coding
ICD-10 coding
Compliance regulations
Test cost analysis
Fee schedule maintenance

29
Q

Basic Management Responsibilities

Human Resource Management

A

Job descriptions
Recruitment and staffing
Orientation
Competency assessment
Personnel records
Performance evaluation/appraisals
Discipline and dismissal

30
Q

What type of Manager?

(supervisors, team leaders, chief technologists)

A

First-line manager

31
Q

What type of Manager?

(operations managers, division heads)

A

Middle manager

32
Q

What type of Manager?

(laboratory directors, board of directors, and the various C-suite [top-level] executives)

A

Top manager

33
Q

It consists of the detailed day-to-day operations needed to meet the immediate needs of the laboratory and works toward meeting the long-term strategic goals that have been set.

A

Tactical planning

34
Q

It is an essential factor that each member of the committee must embrace and agree to in the early stages of the strategic planning process.

A

Commitment

35
Q

Give at least techniques that can be used to guide the strategic planning process.

A

Histograms/graphs/scattergrams
Brainstorming
Fishbone
Diagrams, storyboarding, Pareto analyses, Delphi analyses
SWOT (strengths, weaknesses, opportunities, threats) analyses

36
Q

It is to ensure that quality laboratory services are provided.

A

Key management goal

37
Q

It is a systems approach that focuses on teams, processes, statistics, and the delivery of services/products that meet or exceed customer expectations

A

Total quality management

38
Q

It is a performance improvement program, the goal of which can be summarized by the mantra “improvement by eliminating process variation”—that is, improvements in performance, quality, bottom line, customer satisfaction, and employee satisfaction.

A

Six sigma

39
Q

What is the SIX sigma?

A
  • Define
  • Measure
  • Analyze
  • Improve
  • Control
40
Q

SIX SIGMA

____ project goal or other deliverable that is critical to quality.

A

Define

41
Q

SIX SIGMA

____ baseline performance and related variables.

A

Measure

42
Q

SIX SIGMA

____ data using statistics and graphs to identify and
quantify root cause.

A

Analyze

43
Q

SIX SIGMA

____ performance by developing and implementing
a solution.

A

Improve

44
Q

SIX SIGMA

____ factors related to the improvement, verify impact, validate benefits, and monitor over time.

A

Control

45
Q

This provides clear expectations for both employee and employer, potentially avoiding any future “that’s not in my job description” discussion.

The recruiting and hiring process requires an understanding of established strategic goals in order to find qualified individuals who will meet those needs.

A

Human resource management

46
Q

The laboratory is a high-value asset in diagnostic medicine.

A

Financial management

47
Q

Provided in many different ways and can be thought of as a continuum from point of-care tests producing immediate answers to highly sophisticated laboratory tests that may take days to complete.

A

Laboratory services

48
Q

It is a consolidation process on a grand scale

A

Regionalization

49
Q

Routine clinical laboratory activities can inherently expose staff, and potentially the public, to a variety of hazards, including infectious biologicals, toxic chemicals, and various levels of radioactive materials.

A

Safety

50
Q

An expose an unprotected individual to bacteria, viruses, parasites, or prions that can result in injury

A

Biological hazard

51
Q

These clinical laboratories are mandated by OSHA to develop and actively follow plans that protect laboratory workers from potential exposure to hazardous chemicals.

A

Chemical hazard

52
Q

This is a collective group of injuries involving the musculoskeletal and/or nervous system in response to long-term repetitive twisting, bending, lifting, or assuming static postures for an extended period of time.

A

Ergonomic hazards

Laboratory Management (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions