CHAPTER 1 - FOOD SERVICE INDUSTRY Flashcards
EARLY HISTORY OF FOOD SERVICE INDUSTRY
BUSINESS
HOSPITALS
SCHOOLS
Young mill-operator in Scotland
ROBERT OWEN
Another leap in the number of businesses providing foodservice
WORLD WAR II
therapeutic diet became important in hospitals
MID 1800s
FOOD SERVICE FACILITIES
Business
Hospitals And Nursing Homes
School
Leisure Operations
Transportation Companies
Other Institutions
-Operated By Prisons
-Religious Organization
-Military Installations
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Designed to earn revenues in excess of expenses so as to provide a financial return to investors and owners. Foodservice operations that compete in a free market and are open to all customers.
Commercial
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
These are operations set up within a specific kind of institution to serve a specific type of clientele.
INSTITUTIONAL
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of food and drink together with accommodation services
Hotel & Other Tourist Accommodation
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
It is defined as a place where people pay to eat meals. Provision of foods and drinks at high price with high level of service.
Restaurants
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of food and drink, generally at low/medium price with limited levels of service and offten high customer throughput
Popular Catering, Cafe, Pizza, Grills, Coffee Shops, Steak Houses
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of food and drink in higly specialized environment.
FAST FOOD
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Including sandwich bar, kiosks, fish, and chips. Fast provision of food and drinks.
TAKE AWAY
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of food and drink as an adjunct to retail provision
RETAIL STORE
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of large scales of food and beverage along side services.
BANQUET/CONFERENCE
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of large scales of food and beverage along side services.
BANQUET/CONFERENCE
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of food engage in another pursuit.
LEISURE ATTRACTION
[CLASSIFICATION OF FOODSERVICE OPERATIONS]
Provision of food and drinks together with petrol and other retail services
Motorway Service Station
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Largest revenue earning. Serves people at special functions. This outlet also rents out banquet halls for exhibitions, concerts, and other programs.
BANQUETS
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
This outlet is open 24 hours. The prices are not too high as in a specialty restaurant. Decent meal or a snack long after other restaurants have closed.
COFFEE SHOP
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Service in a specialty restaurant is both formal & stylish. The menu maybe an ala carte, buffet, or a table d’hote. Waiters should be highly skilled. The equipment used should be of high standard.
SPECIALTY RESTAURANT
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Recognized as a meeting place. An establishment that offers alcoholic and non-alcoholic beverages.
BAR
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Integral part of the food and beverage service department. Small turnover in terms of revenue. The menu is often simplified version of what is available in the coffee shop. Food and Beverage and amenities for regular VIP guests.
ROOM SERVICE
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Located in a service are, and is used for the service of the paying customers, be it or in-house guests or non-residence
PUBLIC BAR
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Used for dispensing drinks to other outlets of the hotel such as the coffee shop, room service outlet, banquets, and the specialty restaurant.
SERVICE BAR OR DISPENSE BAR
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
Optional outlet generally located near a swimming pool.
BARBEQUE RESTAURANT
[OUTLETS IN FOOD & BEVERAGE DEPARTMENT]
It caters to both in-house and non-residents guests. It is normally located in the self-service counter or a small area where there are few tables with waiter service
PASTRY OR BAKER’S SHOP
FOOD SERVICE INNOVATIONS
o Food Courts
o Drive thru
o Laundro Bars
o Convenience Store
o Fastfood Operations
o Fax machine
o Delivery Service
o Internet
TYPES OF CONSUMER
o Patient
o Adolescents
o Adult
o Senior citizens
o Students
o Shoppers
o Workers/Employees
o Travelers
