Chapter 1 - Communicator Skills

Question 1

SSgt Granger tells his students, “Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message.

SSgt Granger’s comments BEST explain the ____.

a. communication process
b. phases of effective communication
c. barriers to communication

Answer 1

b. phases of effective communication

This scenario best illustrates the phases of effective communication, According to the communication skills chapter there are three broad phases which are diagnose the communication (determine the general purpose), prepare the communication, and lastly deliver the message.

Question 2

SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, “Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return.

SMSgt Lannen’s action’s BEST illustrate _____.

a. Upward Communication
b. Downward Communication
c. Lateral Communication

Answer 2

b. Downward Communication

This scenario best illustrates downward communication which according to the communication skills chapter normally begins with the organization’s upper level of management and filters down through the chain of command (SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s physical training policy memorandum to all flight chiefs in the shop).

Question 3

MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and plans launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said.

MSgt Ottmo’s _______ will MOST likely _____ mission effectiveness.

a. understanding of organizational barriers; enhance
b. misunderstanding or organizational barriers; hinder
c. understanding of psychological barriers; enhance
d. misunderstanding of psychological barriers; hinder

Answer 3

b. misunderstanding or organizational barriers; hinder

This scenario best illustrate MSgt Ottmo’s misunderstanding of organizational barriers. According to the communicator skills chapter organizational barriers are: duty schedules, floor layouts, jet engine noise (…Despite engine runs and plans launching, he holds a meeting on the flight line to address the problem… several people expressed frustration because they barely heard), operations tempo, and improper management.

Question 4

Define the following:

a. sender:
b. receiver:
c. message:
d. feedback:

Answer 4

a. sender: the originator of the communication process
b. receiver: the target of the sender’s message
c. message: the idea, feeling, or information that the sender transfers to his or her audience.
d. feedback: a reaction to the received message

Question 5

List the three channels of communication.

Answer 5

a. Upward - upward communication is the flow of communication through the chain of command from the lowest level to the highest
- Facts and opinions of subordinates
b. Downward - downward communication begins with the upper level of management and filters down the chain of command
- Memo’s, emails, letters, meeting, phone calls etc.
c. Lateral - lateral communication flows across organizational channels or communication between units
- Coordinating and integrating the message

Question 6

Good introductions include an Attention Step, Purpose Statement, Motivation/Hook and Overview.

a. True
b. False

Answer 6

True

Question 7

The body is where you deliver your message and quiz your audience.

a. True
b. False

Answer 7

False

Question 8

Support material can come from:

Answer 8

a. personal knowledge, experiences, and common knowledge