Chapter 1: Communication Flashcards
- 5 levels of communication
Formulation Transmission Reception Comprehension Modality
- Define formulation
the process of bringing all of your thoughts together before sharing with others (planning)
- Define transmission
The act of conveying thoughts/ideas that were formulated to another person (speaking)
- Define reception
the act of hearing/receiving information from person A (hear)
- Define comprehension
the process of making sense of that message
making sense
- Define modality
the manner in which information is being conveyed. This could be taken in many different ways –> speech, gesture, writing, etc
(different ways to communicate)
- A model of communication
- Feedback
- linguistic feedback
- non-linguistic feedback
- paralinguistic feedback
- Communication breakdown
- Conversational repair
- Feedback
Information provided by the receiver to the sender
- Linguistic feedback
Speaking and vocalizing
- Non-linguistic feedback
Eye-contact, facial expression, posture, and proximity
- Extra Note - Proximity
In different cultures, communications are done differently. For example, in the US and European countries, people stand quite far away from each other. However, in eastern countries (central Asia), people stand much closer.
- Para-linguistic feedback
Pitch, loudness, and pausing
- Communication breakdown
Distractions, lost of thought, mistaken facts, etc
- Conversational repair
Fixes mistakes within conversation.
Ex: Refocusing topic, regaining train of thought, and fixing facts, etc.
- The Purpose of Communication
- Effective communication
- What do they do
- Grice’s Maxims (Linguist)
- Maxims –> Principle of quantity, quality, relevance, and manner
- The purpose of communication
To provide and solicit information
- Effective communication
Occurs when info is successfully shared between a sender and a receiver; there is no breakdown in formulation, transmission, reception, or comprehension
- What do effective communicators do?
An effective communicator is one whose communications with others are effective MOST OF THE TIME
- What do effective communicators do?
They communicate through a shared modality, such as speaking and hearing, reading and writing, or singing
- What do effective communicators do?
Effective communicators avoid communication breakdowns by RESPONDING TO AND GIVING FEEDBACK DURING CONVERSATIONS
- What do effective communicators do?
They use communication for diverse purposes:
Ask, instructions/directions, social, express feelings, seek info, stories
- Grice’s Maxims
Specific principles for communicating
Grice was a linguist
- Principle of quantity
The sender provides the RIGHT AMOUNT and TYPE OF INFO
- Principle of Quality
The sender shares info that is ACCURATE