chapter 1 and 2 Flashcards
define human resource management
the policies, practices, and systems that influence employee’s behavior, attitudes, and performance.
explain how HRM contributes to an organization’s performace
-HRM influences who works for an organization and how.
identify the responsibilities of HR departments
- analyze and design jobs
- recruit and select employees
- equip employees by training and developing
- ensure employee’s outputs match organizations goals
- help ensure compliance and labor laws
summarize the types of skills needed for HR management
- communication, negotiation, and team development skills
- decision making skills based on HR knowledge and company business
- leadership skills for managing conflict and change
explain the role of supervisors in HR management
- help analyze work
- interview candidates and participate in selection decisions
- provide employee training
- conduct performance appraisals
discuss ethical issues in HR management
- should make decisions that result in the greatest good for the largest number of people
- should respect basic rights of privacy, due process, consent, and free speech
- should treat others fairly
describe typical careers in HR management
- careers may involve specialized work (recruiting, training, labor relations)
- other may be generalists, performing a range of activities
describe trends in the labor force composition and how they affect HR management
- in us, labor market is aging, and becoming more racially diverse, with women representing half the market.
- to compete for talent, organizations must be flexible enough to meet the needs of older workers and must recruit from a diverse population.
summarize areas in which HR management can support the goal of creating a high performance work system
- HRM recruit and select employees with broad skills and strong motivation.
- job design and appropriate systems for assessment and rewards have a central role in supporting employee empowerment and teamwork.
define employee empowerment
employee empowerment means giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service. organization holds the employee responsible and in exchange, the employees share in the rewards.-
identify ways HR professionals can support organizational strategies for growth, quality, and efficiency
- HR professionals should be familiar with the organizations strategy and may even play a role in developing strategy
- empower employees to practice TQM
- manage health benefits
- support cost control through downsizing.
summarize ways in which HRM can support organizations expanding internationally
- organizations with international operations hire employees in foreign countries, must be knowledgeable in differences in culture and business practices
- HRM helps select and prepare employees for overseas assignments
- they can help determine whether employees working overseas are providing the same or better benefits than their domestic assignment.
describe how technical developments are affecting HRM
- information systems for HRM are widely used and often are provided through the internet
- online information sharing enables employee self-service for many HR needs, from applications to training modules.
explain how the nature of the employment relationship is changing
- relationship is increasingly more defined. employees understand what their expectations are and if achieved, are rewarded for their efforts.
- organizations expect employees to work hard in exchange for job security and promotions
discuss how the need for flexibility affects HRM
- organizations seek flexibility in staffing levels through alternatives to the traditional employment relationship-outsourcing and temps.
- organizations may seek flexible work schedules, including shortened work weeks, which can benefit both employee and employer
- organizations can move employees around to different jobs to meet changes in demand
