Chapter 1 Flashcards

1
Q

3 stage planning model - Johnson, Scholes and Whittington

A

Strategic analysis - external & internal analysis, stakeholder analysis & gap analysis

Strategic choice - competitive strategy, directions for growth

Strategy implementation - structuring, enabling change

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2
Q

Strategic drift

A

Phase 1 - incremental change
Phase 2 - strategic drift
Phase 3 - flux
Phase 4 - transformational change or demise

Avoidance:
Strong leaders
Assess environment for changes
Flexible systems

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3
Q

Baldrige performance excellence

A
Leadership
Strategic planning
Customer & market focus
Measurement, analysis and knowledge management 
Workforce focus
Process management 
Results
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