Chapter 1 Flashcards
1
Q
3 stage planning model - Johnson, Scholes and Whittington
A
Strategic analysis - external & internal analysis, stakeholder analysis & gap analysis
Strategic choice - competitive strategy, directions for growth
Strategy implementation - structuring, enabling change
2
Q
Strategic drift
A
Phase 1 - incremental change
Phase 2 - strategic drift
Phase 3 - flux
Phase 4 - transformational change or demise
Avoidance:
Strong leaders
Assess environment for changes
Flexible systems
3
Q
Baldrige performance excellence
A
Leadership Strategic planning Customer & market focus Measurement, analysis and knowledge management Workforce focus Process management Results