Chapter 1 Flashcards
List 3 key management functions essential to any organization.
- planning
- organizing
- leading
- controlling
Identify how new directions in management differ from traditional management.
qualities of new directions flexible cooperative team oriented quality oriented decentralized boundless sharing of ideas people-oriented environment more informal entrepreneurial system of management interpersonal relationships throughout the organization
What questions should you ask to determine where your organization falls in terms of a
traditional approach or newer approach to management?
• What kind of management style exists in my organization?
• What is my supervisor’s management style?
Do we feel free as a staff to comment on new ideas and direction?
Who takes credit for great new ideas?
• Does my company focus more on people or the bottom line?
What are the key management skills every manager should master?
• writing and presentation
• interaction and team building
delegating and personnel management planning, problem solving, and decision making control and time -management planning organizing leading knowledge of the organization and its culture
-controlling functions of management and/or resources
Managers, supervisors, and leaders are typically referred to in terms of what levels of
management?
- top-level: leaders
- mid-level: managers
- entry-level: supervisors
How do manager and leader positions differ?
-operations oriented
-administer
-maintain
-production orientation
control
short-term goal focus leaders
• task, goal, and relationship oriented
-typically visible innovate
-establish long-term visionary goals
• people orientation
-create trust
What are several shortcomings a recently promoted manager might have when transitioning from a nonmanagement position?
• lack interpersonal skills
- bias toward objective measurements
- tendency to overanalyze
- introverted
- poor delegation skills
What is the difference between “programmed” and “unprogrammed” decisions?
• Programmed decisions
. - routine and handled through a process the organization has developed
Unprogrammed decisions
• not routine and require a manager’s judgment to resolve
List the eight steps in the decision-making process.
- determining/identifying the problem
- establishing criteria for selecting a solution
- identifying potential solutions
- analyzing solution options
- choosing the best course of action
- implementing the decision
- evaluating the effectiveness of the decision
- determining if there is a need to modify the alternative
What are the four steps in problem solving?
- identify the problem
- generate alternative solutions
- evaluate and select a solution
- implement and evaluate the result
A successful manager must be able to display excellent interpersonal skills, including what
four abilities?
• effective interactions
• ability to motivate
• ability to influence
- effective communication skills, both written and oral, on all levels
What are the differences between formal and informal organizational structures?
Informal structures .
- decentralized
- encourage open communications .
- have a wide span of control
- emphasize flexibility and adaptability
Formal structures
- chain of command
- standardized rules
- duty assignments
- job descriptions
- fixed authority
List the three criteria for effective team building in an organization.
- group effectiveness
- group development
- personal satisfaction
