Chapter 1 Flashcards
What is Six Sigma?
Set of techniques and tools for process improvement. For instance, Value Stream Mapping is a tool from Six Sigma approach that shows the value added by each step within a process
What is the practice of Benchmarking?
Comparing an organizations initiatives and outcomes against competition and/or industry standards.
Name two popular search tools to find peer-reviewed, evidence-based research.
- Google Scholars
2. PubMed - provides access to a wide range of legitimate medical, health, HR, topic research
What is a trademark characteristic of a benchmark job?
It is accepted in the external market for setting wages. A benchmark job is a job in which a sizable portion of the workforce is employed. The external pay rate for a benchmark job is generally an acceptable basis for setting wages.
What is an example of indirect compensation?
Granting compensatory time off to a salaried employee for extra hours worked at a convention
PEST (a type of environmental scan)
Political
Economic
Social
Technological Analysis
(to collect data for the strategic planning process)
PESTLE (type of environmental scan)
Political Economic Social Technological Legal Environmental
(assessment of the business climate)
Core Competencies
things a company does extremely well, which sometimes give it an advantage over its competition (at the end of the day, what does the organization do?)
ADDIE
A common acronym for developing a solid instructional design: Analyze the need. Design the training objectives Develop the training material. Implement the training by teaching. Evaluate the outcomes.
What kind of culture includes intangibles like beliefs, attitudes, and values?
Implicit
What are SMART goals?
Specific measurable achievable relevant timely
What is the purpose of a root cause analysis?
A systematic review of a larger issue that is broken down into smaller issues in order to determine the single “root cause” behind the larger issue. The aim of the root cause analysis is to resolve the root cause in order to have a positive domino effect on larger issues.
Which reputable approach encourages producing the most value from the least resources?
Lean Approach
What is the most crucial aspect of successfully implementing organizational change?
Leadership buy-in
What is Human Capital Planning?
A systematic process for identifying the resource pool and its capabilities to meet organization goals and developing the strategies to meet the requirements to fulfill those goals. A Human Management Capital plan is forward thinking; the questions asked look at the present and into the future.
