Chapter 1 Flashcards
Globalization Challenges and Opportunities
Drastic reduction of costs of operating and transacting on global scale
Competition for jobs, markets, resources, ideas
Dependence on imports and exports
Requires new understandings of skills, markets, opportunities
Businesses invest in IT to achieve six important business objectives
Operational excellence
New products, services, and business models (Business model: how a company produces, delivers, and sells its products and services)
Customer and supplier intimacy
Improved decision making
Competitive advantage
Survival
Difference Between Creativity And Innovation
The main difference between creativity and innovation is the focus
Information technology
The hardware and software a business uses to achieve objectives.
Information system
Interrelated components that manage information to:
Support decision making and control.
Help with analysis, visualization, and product creation.
Data
streams of raw facts
Dimensions of Information Systems
Organizations
People
Technology
Problem Solving Is a Continuous Four-Step Process
Problem identification
Solution design
Choice
Implementation
Problem identification includes
Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
Typical organizational problems
Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
Typical technology problems
Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
Typical people problems
Lack of employee training
Difficulties of evaluating performance
Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
Problem Solving Is a Continuous Four-Step Process
Problem identification
Solution design
Choice
Implementation
Critical thinking
Sustained suspension of judgment with an awareness
Four elements of critical thinking
Maintaining doubt and suspending judgment
Being aware of different perspectives
Testing alternatives and letting experience guide
Being aware of organizational and personal limitations
