Chapter 1 Flashcards
What is a process?
- Many components interact together
- The outcomes of these interactions are determined by some unspecified contingencies
- These interaction do not have a finite beginning or end
What is a communication process?
Who says what through what channels to whom and with what impact?
Vizualization of the communication process?
Sender - encoder - channel (Noise) - decoder - receiver
What is encoding?
Deciding what and how to communicatie
What is decoding?
Interpreting messages
What is filtering?
A person decides what to pay attention to or how to interpret messages
What is feedback?
Refers to the behavioral responses to messages
What is an audit?
A process of exploring, examining, monitoring and evaluating something. The auditing process is one with which most people are familiar
What is a communication audit?
It takes a communication perspective on the organization. It puts peoples tasks and interaction into the context of a complex set of interaction that the participants may perceive differently
What are the characteristics of a communication assessment?
- Independence
- Professionalism
- Diagnostics thoroughness
- Skilled evaluation
- Tailored design
- Current time frame
What functional benefits wil follow for the assessments?
- Strategic planning benefit
- Verification benefit
- Data-generating benefit
- Feedback benefit
- Benchmark benefit
- Communication benefit
- Training benefit
a: managers who are involved in the planning
b: management can pinpoint where specific strength or problems occur
c: audit reports often become analysis for training - Participation benefit
On what outcomes do the functional benefits have impact on?
Degree of commitment
Job satisfaction
Productivity
Finances
