Chapter 1 Flashcards
Organization
A deliberate arrangement of people brought together to accomplish a specific purpose
Three characteristics that identify an organization are its
goals, people, structure
Goals
express the district purpose of a particular organization
People
who make decisions and engage in work activities to reach the organization’s goal
A deliberate structure
which systematically defines and limits its members behaviors
Non managerial employees
work directly on tasks and do not oversee the work of others
Managers
Who direct and oversee the activities of the people in its organization
Top managers
Make decisions about the direction of an organization
Middle managers
Manage other managers
First - line managers
Direct non managerial employees
Team leaders
Manage activities of a work team
What is management?
the process of getting things done effectively and efficiently, with and through people
Effectiveness
doing the right things
Efficiency
Doing things right
Small business
an independent business fewer than 500 employees that doesn’t necessarily engage in any new or innovative practices and has relatively low impact on its industry
Spokesperson
externally meeting with customers, arranging financing with bankers, searching for new opportunities, and stimulating change
internal large corporation manager role
deciding which organizational units get which and how much of the available resources
Four functions approach
planning, organizing, leading, controlling
Planning
defining goals, establishing strategies and developing plans to coordinate
Organizing
determining which tasks need to be done and by whom, how tasks are to be grouped, who reports to whom, and who will make decisions
Leading
motivating employees, selecting the most effective communication channel, and resolving conflicts
Controlling
monitoring performance, comparing it with goals, and correcting any significant deviations
Interpersonal relationships
figurehead, leader, and liason
informational transfer
monitor, disseminator, and spokesperson
Decision making
Entrepreneur, disturbance handler, resource allocator and negotiator
Conceptual skills
Analyzing and diagnosing complex situations to see how things fit together and to facilitate making good decisions.
Interpersonal skills
Working well with other people both individually and in groups by communicating, motivating, mentoring, and delegating.
technical skills
Job-specific knowledge, expertise, and techniques needed to perform work tasks. (For top-level managers − knowledge of the industry and a general understanding of the organization’s processes and products; For middle- and lower-level managers − specialized knowledge required in the areas where they work—finance, human resources, marketing, computer systems, manufacturing, information technology).
Political skills
Building a power base and establishing the right connections so they can get needed resources for their groups.
