Chapter 1 Flashcards
Conceptual skill
the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment
controlling
monitoring progress toward goal achievement and taking corrective action when needed
disseminator role
the informational role managers play when they share information with others in their departments or companies
disturbance handler role
the decisional role managers play when they respond to severe problems that demand immediate action
effectivness
accomplishing tasks that help fulfill organizational objectives
efficiency
getting work done with minimal effort, expense or waste
entrepreneur role
the decisional role managers play when they adapt themselves, their subordinates, and their units to incremental change
figurehead role
the interpersonal role managers play when they perform ceremonial duties
first-line managers
managers who train and supervise performance of non-managerial employees and who are directly responsible for producing the company’s products or services
human skill
the ability to work well with others
leader role
the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives
leading
inspiring and motivating workers to work hard to achieve organizational goals
liaison role
the interpersonal role managers play when they deal with people outside their units
management
getting work done through others
meta-analysis
a study of studies, a statistical approach that provides the best scientific estimate of how well management theories and practices work
middle managers
managers responsible for setting objectives consistent with top management’s goals, and planning and implementing subunit strategies for achieving these objectives
monitor role
the informational role managers play when they scan their environment for information
motivation to manage
an assessment of how enthusiastic employees are about managing the work of others
negotiator role
the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises
organizaing
deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom
resource allocator role
the decisional role managers play when they decide who gets what resources
spokesperson role
the informational role managers play when they share information with people outside their departments or companies
team leaders
managers responsible for facilitating team activities toward goal accomplishment
technical skills
the ability to apply the specialized procedures, techniques, and edge required to get the job done
top managers
executives responsible for the overall direction of the organization
