Chapter 1

Question 1

Conceptual skill

Answer 1

the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment

Question 2

controlling

Answer 2

monitoring progress toward goal achievement and taking corrective action when needed

Question 3

disseminator role

Answer 3

the informational role managers play when they share information with others in their departments or companies

Question 4

disturbance handler role

Answer 4

the decisional role managers play when they respond to severe problems that demand immediate action

Question 5

effectivness

Answer 5

accomplishing tasks that help fulfill organizational objectives

Question 6

efficiency

Answer 6

getting work done with minimal effort, expense or waste

Question 7

entrepreneur role

Answer 7

the decisional role managers play when they adapt themselves, their subordinates, and their units to incremental change

Question 8

figurehead role

Answer 8

the interpersonal role managers play when they perform ceremonial duties

Question 9

first-line managers

Answer 9

managers who train and supervise performance of non-managerial employees and who are directly responsible for producing the company’s products or services

Question 10

human skill

Answer 10

the ability to work well with others

Question 11

leader role

Answer 11

the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives

Question 12

leading

Answer 12

inspiring and motivating workers to work hard to achieve organizational goals

Question 13

liaison role

Answer 13

the interpersonal role managers play when they deal with people outside their units

Question 14

management

Answer 14

getting work done through others

Question 15

meta-analysis

Answer 15

a study of studies, a statistical approach that provides the best scientific estimate of how well management theories and practices work

Question 16

middle managers

Answer 16

managers responsible for setting objectives consistent with top management’s goals, and planning and implementing subunit strategies for achieving these objectives

Question 17

monitor role

Answer 17

the informational role managers play when they scan their environment for information

Question 18

motivation to manage

Answer 18

an assessment of how enthusiastic employees are about managing the work of others

Question 19

negotiator role

Answer 19

the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises

Question 20

organizaing

Answer 20

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom

Question 21

resource allocator role

Answer 21

the decisional role managers play when they decide who gets what resources

Question 22

spokesperson role

Answer 22

the informational role managers play when they share information with people outside their departments or companies

Question 23

team leaders

Answer 23

managers responsible for facilitating team activities toward goal accomplishment

Question 24

technical skills

Answer 24

the ability to apply the specialized procedures, techniques, and edge required to get the job done

Question 25

top managers

Answer 25

executives responsible for the overall direction of the organization