Chapter 1

Question 0

A hormone released into the bloodstream in response to physical or mental stress.

Answer 0

Adrenaline

Question 1

Anxiety over the prospect of giving a speech in front of an audience.

Answer 1

Stage fright

Question 2

Controlled nervousness that helps energize a speaker for her or his presentation.

Answer 2

Positive nervousness

Question 3

Mental imaging in which a speaker vividly pictures himself or herself giving a successful presentation.

Answer 3

Visualization

Question 4

Focused, organized thinking about such things as the logical relationship among ideas, the soundness of evidence, and the differences between fact and opinion.

Answer 4

Critical thinking

Question 5

The person who is presenting an oral message to a listener.

Answer 5

Speaker

Question 6

Whatever a speaker communicates to someone else.

Answer 6

Message

Question 7

The means by which a message is communicated.

Answer 7

Channel

Question 8

The person who receives the speaker’s message.

Answer 8

Listener

Question 9

The sum of a person’s knowledge, experience, goals, values, and attitudes. No two people can have exactly the same frame of reference.

Answer 9

Frame of reference

Question 10

The message, usually nonverbal, sent from a listener to a speaker.

Answer 10

Feedback

Question 11

Anything that impedes the communication of a message. Interference can be external or internal to listeners.

Answer 11

Interference

Question 12

The time and place in which speech communication occurs.

Answer 12

Situation

Question 13

The belief that one’s own group or culture is superior to all other group or cultures.

Answer 13

Ethnocentrism