Chapter 1 Flashcards
Who is a manager?
Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.
What are the three levels of management?
- First-Line Managers
- Middle Managers
- Top Managers
What is an organization?
A deliberate arrangement of people to accomplish some specific purpose.
Why are managers important to organizations?
Organizations need their managerial skills and abilities now more than ever.
What is the difference between efficiency and effectiveness?
- Efficiency: doing things right
- Effectiveness: doing the right things
What are the four functions of management?
- Planning
- Organizing
- Leading
- Controlling
What are Mintzberg’s three types of managerial roles?
- Interpersonal
- Informational
- Decisional
What are some examples of Mintzberg’s interpersonal roles?
- Figurehead
- Leader
- Liaison
What skills are included in Katz’s managerial skills?
- Technical skills
- Human skills
- Conceptual skills
Fill in the blank: A major challenge facing managers today is dealing with _______.
[disruptive innovation]
What is disruptive innovation?
New products, processes, or services that radically change the rules of the game.
What is the focus of social media in management?
Forms of electronic communication through which users create online communities to share ideas, information, and content.
Why is ethics important in management?
Organizational survival depends on building trust with customers, clients, suppliers, employees, and other stakeholders.
What is the universality of management?
Management is needed in all types and sizes of organizations, at all organizational levels, and in all organizational areas.
What are the rewards of being a manager?
- Creating a productive work environment
- Recognition and status
- Attractive compensation
What does the Employability Skills Matrix (ESM) focus on?
- Critical thinking
- Communication
- Collaboration
- Knowledge application
- Social responsibility skills
True or False: Management is only needed in large organizations.
False
What is the role of managers in customer service?
Managing customer relationships is the responsibility of all managers and employees.
What are the factors reshaping and redefining the manager’s job?
- Customer service
- Technology
- Social media
- Innovation
- Sustainability
- Employees
Fill in the blank: Management involves coordinating and overseeing the _______ of others.
[work activities]
What is a key benefit of studying management?
Understanding that you will either manage or be managed.
