Chapter 1 Flashcards
Two Types of Listening
- Active Listening
- Reflective Listening
Active Listening
- Feedbacking
- Listening to signs
- Removing Distractions
Reflective Listening
- Affirming Contact
- Reflect the meaning
- Determine the meaning
Active Listening Phrases
Body Language:
- Eye contact
- Nodding
- Body facing the team
Encourage:
- Uh huh
- Keep going
- Okay
Re - state:
- “So you feel that…”
- “It sounds like you believe…”
- “If I understand, you’re saying that…”
Clarify:
- “Would you say that the key ideas are…?
- “Would it be accurate to say that…?
- “What did you mean when you said…?
- A professional who can speak multiple languages.
- Translate speech and text from one language to another.
- Convert messages in a way that maintains the original meaning
Translator
- ASSIST CUSTOMERS BY RESPONDING TO THEIR INQUIRIES.
- GATHER THE CORRECT INFORMATION AND ACTIVELY LISTEN TO THEM AS THEY EXPLAIN THEIR SITUATION.
Costumer Service Representative
- Develop advertising campaigns
for each of their clients. - Collaborate with a team of graphic designers, videographers, photographers, copywriters, and other marketing professionals.
- Identify the target audience of each campaign they develop and determine what their needs are.
Marketing Manager
- Help clients define and achieve their financial goals
- Assess their clients’ finances and have an open conversation with them about their challenges and desires
- Take careful notes to ensure they have all the information they need to create a financial plan customized for each of their clients
Financial Adviser
Types of Listening
- Informational / Literal
- Inferential Listening
- Comprehensive Listening
- Evaluative/ Critical Listening
What is the type of listening where you listen to learn something, to engaged in informational listening?
Informational / Literal Listening
What type of listening that reaches a conclusion based on the information we hear?
Inferential Listening
What type of listening means understanding the meaning of the message rather than interpreting only the sound of the message?
Comprehensive Listening
What type of listening has the goal to evaluate or scrutinize what is being said?
Evaluative / Critical Listening