Chapter 1 Flashcards

1
Q

Two Types of Listening

A
  1. Active Listening
  2. Reflective Listening
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2
Q

Active Listening

A
  • Feedbacking
  • Listening to signs
  • Removing Distractions
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3
Q

Reflective Listening

A
  • Affirming Contact
  • Reflect the meaning
  • Determine the meaning
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4
Q

Active Listening Phrases

A

Body Language:

  • Eye contact
  • Nodding
  • Body facing the team

Encourage:

  • Uh huh
  • Keep going
  • Okay

Re - state:

  • “So you feel that…”
  • “It sounds like you believe…”
  • “If I understand, you’re saying that…”

Clarify:

  • “Would you say that the key ideas are…?
  • “Would it be accurate to say that…?
  • “What did you mean when you said…?
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5
Q
  • A professional who can speak multiple languages.
  • Translate speech and text from one language to another.
  • Convert messages in a way that maintains the original meaning
A

Translator

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6
Q
  • ASSIST CUSTOMERS BY RESPONDING TO THEIR INQUIRIES.
  • GATHER THE CORRECT INFORMATION AND ACTIVELY LISTEN TO THEM AS THEY EXPLAIN THEIR SITUATION.
A

Costumer Service Representative

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7
Q
  • Develop advertising campaigns
    for each of their clients.
  • Collaborate with a team of graphic designers, videographers, photographers, copywriters, and other marketing professionals.
  • Identify the target audience of each campaign they develop and determine what their needs are.
A

Marketing Manager

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8
Q
  • Help clients define and achieve their financial goals
  • Assess their clients’ finances and have an open conversation with them about their challenges and desires
  • Take careful notes to ensure they have all the information they need to create a financial plan customized for each of their clients
A

Financial Adviser

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9
Q

Types of Listening

A
  • Informational / Literal
  • Inferential Listening
  • Comprehensive Listening
  • Evaluative/ Critical Listening
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10
Q

What is the type of listening where you listen to learn something, to engaged in informational listening?

A

Informational / Literal Listening

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11
Q

What type of listening that reaches a conclusion based on the information we hear?

A

Inferential Listening

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12
Q

What type of listening means understanding the meaning of the message rather than interpreting only the sound of the message?

A

Comprehensive Listening

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13
Q

What type of listening has the goal to evaluate or scrutinize what is being said?

A

Evaluative / Critical Listening

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