CHAPTER 1

Question 1

is that part of a business organization that is
responsible for producing goods and/or
services.

Answer 1

OPERATIONS

Question 2

Physical items produced by business Organizations

Answer 2

Goods

Question 3

Activities that provide some combination of
time, location, form, and psychological value.

Answer 3

Services

Question 4

is responsible for securing financial resources
at favorable prices and allocating those
resources throughout the organization, as
well as budgeting, analyzing investment
proposals, and providing funds for operations

Answer 4

finance

Question 5

is responsible for assessing consumer wants and needs and selling and promoting the organization’s good or services

Answer 5

marketing

Question 6

is responsible for producing the goods or
providing the services offered by the
organization.

Answer 6

operations

Question 7

The management of systems or processes
that create goods and/or provide services.

Answer 7

operations management

Question 8

A sequence of organizations their facilities,
functions, and activities that are involved in
producing and delivering a product or service

Answer 8

supply chain

Question 9

The creation of goods or services involves
transforming or converting inputs into
outputs. Various inputs such as capital, labor,
and information are used to create goods or
services using one or more transformation
processes (e.g., storing, transporting,
repairing).

Answer 9

Transformation processes

Question 10

began in the 1770s in England and spread to
the rest of Europe and to the United States
during the 19th century.

Answer 10

The Industrial Revolution

Question 11

System in which highly skilled workers use
simple, flexible tools to produce small
quantities of customized goods.

Answer 11

Craft production

Question 12

Is a father of scientific management.
“Science of management” based on
observation, measurement, analysis and
improvement of work methods, and economic
incentives

Answer 12

Frederick Winslow Taylor

Question 13

father of motion study
He developed principles of motion economy
that could be applied to incredibly small
portions of a task.

Answer 13

Frank Gilbreth

Question 14

recognized the value of nonmonetary
rewards to motivate workers

Answer 14

Henry Gantt

Question 15

used system for scheduling

Answer 15

Gantt charts

Question 16

applied Taylor’s ideas to organization
structure and encouraged the use of experts
to improve organizational efficiency

Answer 16

Harrington Emerson

Question 17

the great industrialist, employed scientific
management techniques in his factories.

Answer 17

henry ford

Question 18

automobiles were just coming into vogue in
the United States

Answer 18

20th century

Question 19

in which low-skilled workers use specialized
machinery to produce high volumes of
standardized goods.

Answer 19

Mass production System

Question 20

Parts of a product made to such precision
that they do not have to be custom fitted.

Answer 20

Interchangeable parts

Question 21

The breaking up of a production process into
small tasks, so that each worker performs a
small portion of the overall job.

Answer 21

Division of labor

Question 22

a psychologist and the wife of Frank Gilbreth,
worked with her husband, focusing on the
human factor in work.

Answer 22

Lillian Gilbreth

Question 23

His studies revealed that in addition to the
physical and technical aspects of work,
worker motivation is critical for improving
productivity

Answer 23

Elton Mayo

Question 24

developed motivational theories, which
Frederick Hertzberg refined. Douglas
McGregor added Theory X and Theory Y.

Answer 24

Abraham Maslow

Question 25

developed one of the first models in 1915: a
mathematical model for inventory order size.

Answer 25

F. W. Harris

Question 26

1930s, three coworkers at Bell Telephone
Labs

Answer 26

H. F. Dodge, H. G. Romig, and W. Shewhart

Question 27

1935
conducted studies that provided the
groundwork for statistical sampling theory.

Answer 27

L.H.C. Tippett