Chapter 1 Flashcards
Define management
the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
four management functions
Planning, organizing, leading, controlling
Planning
-defining goals for future organizational performance
- deciding on the tasks and resource use needed to attain them
What is the most important management function?
Planning
organizing
concerned with:
- assigning tasks
- grouping tasks into departments
- allocating resources in departments
Leading
involves use of influence to motivate employees to achieve the organizations goals
controlling
-concerned with monitoring employee’s activities
keeping the organization on track towards goals
- making corrections as needed
Define Organization
a social entity that is goal directed and deliberately structured
What is the difference between effectiveness and efficiency
Effectiveness: the degree to which the organization achieves a stated goal.
vs.
Efficiency: the use of minimal resources, raw materials, money, and people to produce a desired volume of output
What ate the three management skills
Conceptual skills, human skills, and technical skills
Conceptual skills
ability that help people understand complex situations and develop creative solutions
Human skills
the ability to work with and through other people and to work effectively as a group member
Technical Skills
- specialized knowledge
- organize tasks
- work towards long-term goals
- understanding of and proficiency in the performance of specific tasks
What are the roles of a manager?
Informational
Interpersonal
Decisional
What are the roles within Informational roles?
Monitor
Disseminator
Spokesperson
What is an Informational role?
describes the activities used to maintain the develop an informational network. The roles revolve around communication and the distribution of information, both verbal and written
What is the role of a monitor?
Informational role
def: seek and receive information, scan periodicals and reports, maintain personal contacts.
What is the role of a Disseminator?
Informational
forward information to other organization members; send memos and reports, make phone calls.
What is the role of a Spokesperson?
informational
transmit information to outsiders through speeches, reports, memos.
What is a Interpersonal Role?
pertain to relationships with others and are related to human skills.
Revolve around leading, acting as a liaison, and handling ceremonial and symbolic activities.
What is the role of a Figurehead?
Interpersonal
def: perform ceremonial and symbolic duties such as greeting visitors, signing legal documents
What is the role of a Leader?
Interpersonal
def: direct and motivate subordinates; train, counsel, and communicate with subordinates.
What is the role of a Liaison?
Maintain information links both inside and outside organization; use mail, phone calls, meetings
What is a Decisional Role?
pertain to those events about which the manager must make a choice to take action. Those roles require conceptual and human skills and revolve around the decisions a manager must make
Roles within Interpersonal roles
Figureheads
leader
liaison
Roles within Decisional roles?
Entrepreneur
disturbance handler
resource allocator
negotiator
What is the role of an Entrepreneur?
Initiate improvement projects; identify new ideas, delegate idea responsibility to others
What is the role of a Disturbance Handler?
take corrective action during disputes or crises; resolve conflicts among subordinates; adapt to environmental crises.
What is a the role of a Resource allocator?
decides who gets resources; schedule, budget, set priorities
What is the role of a Negotiator?
represent department during negotiation of union contracts, sales, purchases, budgets, represent departmental interests
What is a Top manager?
Responsible for the entire organization
What is a Middle Manager?
Responsible for business units
What is a First-line Manager?
Responsible for production of goods and services
What is a Nonmanager?
individual contributors
What is a functional manager? **
Responsible to specific departments that perform specific tasks
What is a General Manager?
Responsible for multiples departments in an organization
Relationship of Top manager to management skill?
conceptual
Relationship of middle manager to management skill?
human
Relationship of first-line manager to management skill?
human
Relationship of Nonmanager to management skill?
Technical
Top manager examples
CEO, VP of administration, corporate or group head
Middle-manager examples
Business unit head:
general manager, administrator
Departmental head:
product line/service manager, information service manager
First-line manager examples
Functional head:
Production, Sales, IT, HRM
Team Leaders/ nonmanagerial employees:
line and staff jobs
Which levels also have horizontal project manager responsibility?
Functional Head, Business unit head, and Departmental head
