Chapter 1

Question 1

Define management

Answer 1

the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

Question 2

four management functions

Answer 2

Planning, organizing, leading, controlling

Question 3

Planning

Answer 3

-defining goals for future organizational performance
- deciding on the tasks and resource use needed to attain them

Question 4

What is the most important management function?

Answer 4

Planning

Question 5

organizing

Answer 5

concerned with:
- assigning tasks
- grouping tasks into departments
- allocating resources in departments

Question 6

Leading

Answer 6

involves use of influence to motivate employees to achieve the organizations goals

Question 7

controlling

Answer 7

-concerned with monitoring employee’s activities
keeping the organization on track towards goals
- making corrections as needed

Question 8

Define Organization

Answer 8

a social entity that is goal directed and deliberately structured

Question 9

What is the difference between effectiveness and efficiency

Answer 9

Effectiveness: the degree to which the organization achieves a stated goal.
vs.
Efficiency: the use of minimal resources, raw materials, money, and people to produce a desired volume of output

Question 10

What ate the three management skills

Answer 10

Conceptual skills, human skills, and technical skills

Question 11

Conceptual skills

Answer 11

ability that help people understand complex situations and develop creative solutions

Question 12

Human skills

Answer 12

the ability to work with and through other people and to work effectively as a group member

Question 13

Technical Skills

Answer 13

• specialized knowledge
• organize tasks
• work towards long-term goals
• understanding of and proficiency in the performance of specific tasks

Question 14

What are the roles of a manager?

Answer 14

Informational
Interpersonal
Decisional

Question 15

What are the roles within Informational roles?

Answer 15

Monitor
Disseminator
Spokesperson

Question 16

What is an Informational role?

Answer 16

describes the activities used to maintain the develop an informational network. The roles revolve around communication and the distribution of information, both verbal and written

Question 17

What is the role of a monitor?

Answer 17

Informational role
def: seek and receive information, scan periodicals and reports, maintain personal contacts.

Question 18

What is the role of a Disseminator?

Answer 18

Informational
forward information to other organization members; send memos and reports, make phone calls.

Question 19

What is the role of a Spokesperson?

Answer 19

informational
transmit information to outsiders through speeches, reports, memos.

Question 20

What is a Interpersonal Role?

Answer 20

pertain to relationships with others and are related to human skills.
Revolve around leading, acting as a liaison, and handling ceremonial and symbolic activities.

Question 21

What is the role of a Figurehead?

Answer 21

Interpersonal
def: perform ceremonial and symbolic duties such as greeting visitors, signing legal documents

Question 22

What is the role of a Leader?

Answer 22

Interpersonal
def: direct and motivate subordinates; train, counsel, and communicate with subordinates.

Question 23

What is the role of a Liaison?

Answer 23

Maintain information links both inside and outside organization; use mail, phone calls, meetings

Question 24

What is a Decisional Role?

Answer 24

pertain to those events about which the manager must make a choice to take action. Those roles require conceptual and human skills and revolve around the decisions a manager must make

Question 25

Roles within Interpersonal roles

Answer 25

Figureheads
leader
liaison

Question 26

Roles within Decisional roles?

Answer 26

Entrepreneur
disturbance handler
resource allocator
negotiator

Question 27

What is the role of an Entrepreneur?

Answer 27

Initiate improvement projects; identify new ideas, delegate idea responsibility to others

Question 28

What is the role of a Disturbance Handler?

Answer 28

take corrective action during disputes or crises; resolve conflicts among subordinates; adapt to environmental crises.

Question 29

What is a the role of a Resource allocator?

Answer 29

decides who gets resources; schedule, budget, set priorities

Question 30

What is the role of a Negotiator?

Answer 30

represent department during negotiation of union contracts, sales, purchases, budgets, represent departmental interests

Question 31

What is a Top manager?

Answer 31

Responsible for the entire organization

Question 32

What is a Middle Manager?

Answer 32

Responsible for business units

Question 33

What is a First-line Manager?

Answer 33

Responsible for production of goods and services

Question 34

What is a Nonmanager?

Answer 34

individual contributors

Question 35

What is a functional manager? **

Answer 35

Responsible to specific departments that perform specific tasks

Question 36

What is a General Manager?

Answer 36

Responsible for multiples departments in an organization

Question 37

Relationship of Top manager to management skill?

Answer 37

conceptual

Question 38

Relationship of middle manager to management skill?

Answer 38

human

Question 39

Relationship of first-line manager to management skill?

Answer 39

human

Question 40

Relationship of Nonmanager to management skill?

Answer 40

Technical

Question 41

Top manager examples

Answer 41

CEO, VP of administration, corporate or group head

Question 42

Middle-manager examples

Answer 42

Business unit head:
general manager, administrator
Departmental head:
product line/service manager, information service manager

Question 43

First-line manager examples

Answer 43

Functional head:
Production, Sales, IT, HRM
Team Leaders/ nonmanagerial employees:
line and staff jobs

Question 44

Which levels also have horizontal project manager responsibility?

Answer 44

Functional Head, Business unit head, and Departmental head