Chapter 1 Flashcards
In the bad Apple experiment, Jake reduced the quality of the group performance by ______________.
30-40%
Group performance depends on:
- Subtle patterns of small behaviors
- Creating conditions for others to perform
- Constructing environments whose key feature is crystal clear: we are solidly connected
Group performance does NOT depend on:
- Measurable abilities like intelligence, skill, and experience
- Strong leadership skills like taking charge, ordering people, strategizing, ,motivating, or laying out a vision
What is the foundation on which strong cultures are built?
Safety - safe people succeed
Consistent interactions (little moments of connections) are built on:
- Close physical proximity; often circles
- Eye contact
- Physical touch
- Lots of short, energetic exchanges
- High levels of mixing (everyone talks to everyone)
- Few interruptions
- Lots of questions
- Intense, active listening
- Humor and laughter
- Small, attentive courtesies
Belonging cues are behaviors that create safe connections in groups. They include:
- Proximity
- Eye contact
- Energy
- Turn taking
- Mimicry
- Attention
- Body language
- Vocal pitch
- Consistency of emphasis
- Everyone talks to everyone
Belonging cues posses three basic qualities.
- Energy
- Individualization
- Future orientation
Belonging cues add up to a message that says:
You are safe here
The key to creating psychological safety is to recognize how deeply obsessed our unconscious brains are with it. … We are built to require lots of signaling, over and over.
This is why it’s easy to destroy and hard to build.
Team performance is driven by 5 measurable factors:
- Everyone in the group talks and listens in roughly equal measure, keeping contributions short
- Members maintain high levels of eye contact, and their conversations and gestures are energetic.
- Members communicate directly with one another, not just with the team leader
- Members carry on back-channel or side conversations within the team.
- Members periodically break, go exploring outside the team, and bring info back to share with the others.
Group performance depends on behavior that communicates one powerful overarching idea:
We are safe and connected
