chapter 1

Question 1

management

Answer 1

art of knowing excatly what you want your men to do and seeing that they do it in the best and cheapest way possible.

Question 2

human relations theory

Answer 2

hawthrone exp

1. illumination exp
2. relay assemble test room exp
3. interview program
4. bank wiring group observation

Question 3

Illumination Experiments

Answer 3

objective: effect of quality of lighting and how it affects the productivity of wokers.
des: one room light was constant and other the light was varied.
result: increased productivity in both rooms. no change.

Question 4

relay assembly test room exp

Answer 4

objectivity: to ascertain teh relationship between the working conditions and productivity
des:
1. incentive plan on the performance of the other five rahter than the output.
2. rest periods were increased during week
3. permitted to leave an hour early
4. sat holidays.
result: the output increased.

Question 5

Interview program

Answer 5

massive interview was held with more than ten thousand workers on their working conditions, jobs, supervision.
result: it revealed that teh morale of the workers were improves as they had teh satisfaction of having their view heard. their words were not facts but the reflection of a workers personal feelings and sentiments.

Question 6

bank wiring group observation

Answer 6

14 male workers were set to work. fixed hourly wage for average outputs and bonus wage for group effort. it was expected that the high effective workers would pressure the low effective workers but that was not teh case. they established their own standard of output. they described it was the desire to protect the low effective workers, fear of unemployment and fear od increase in output.

Question 7

GENERAL PRINCIPLES OF MANAGEMENT

Answer 7

DADUUSRCSOESIE

Question 8

SKILLS OF MANAGEMENT

Answer 8

1. technical skills - skills for lower level to manage operators.
2. human skill - mould human behavior to achieve desired results.
3. conceptual skill - concepts. analyze implications on the external factors such as social, political and technological.

Question 9

FUNCTIONS OF MANAGEMENT

Answer 9

POSDCCBR

Question 10

MANAGEMENT AS AN ART AS WELL AS SCIENCE

Answer 10

SCIENCE

1. has underlying principles that is developed by years of research, experiments and observations.
2. has universal applicability and can be applied by logic
3. organized body of knowlege can be taught outside and in the classroom.

art.

1. manager uses his experience.
2. desire for concrete results
3. approaches problems based on his perspective and environmental conditions.
4. manager art can be refined by long years of practice.