Chapter 1 Flashcards
What is the name of the author of Never Split the Difference?
Chris Voss
What is the first thing Chris does when assessing a negotiation instance?
Pause, blink, mindfully lower heart rate
Robert Harris Mnookin is author of what text worth checking out for negotiating?
Bargaining with the Devil: When to Negotiate and when to fight
According to Chris Voss do nerves prior to negotiation ever go away?
No
How am I supposed to do that?
Well known and powerful follow up
Well known and powerful follow up
How am I supposed to do that?
I’m sorry (name)____ how do I know_____
Solid syntax to deescelate
Solid syntax to deescelate beginning with apologetic
I’m sorry (name)____ how do I know_____
What is the most powerful tool Chris Voss cites in the first chapter
Open ended questions
Another name for open ended questions being used with precision
Calibrated questions
I ask the same 3 to 4 questions until the other person gets worn out
Chris Voss quote from Harvard negotiation class
Human beings are primarily animals following emotions
Ways that negotiation should be perceived
Kidnappers are just businessmen trying to get the best price
Behavioral Economics
Man is an irrational beast. Feeling is the form of thinking
It is self evident that people are neither fully rational or nor completely selfish and their taste is anything but stable
Cognitive Bias
Framing effect
People respond differently to the same choice depending on how its presented
People respond differently to the same choice depending on how its presented
Framing effect
Thinking fast and slow
Book worth checking out. Man has two mental systems the first is primarily emotional and is the primary one with which we make decisions
Getting to Yes
Worth reading but not the most up to date book
BATNA
Best alternative to a negotiated Agreement
Negotiating is
Not a rational process
Optimal negotiating
Focus on the irrational and emotional aspects
Universally applicable premise
People want to be understood and accepted
When individuals feel listened to they tend to be more willing to listen to themselves
Tactical Empathy
Listening as an active aspect
Life is negotiation
Conflict is inevitable between two parties in all relationships
Reasons why negotiation is important and should be implemented in a relationship affirming way
Reasons why negotiation is important and should be implemented in a relationship affirming way
Conflict is inevitable between two parties in all relationships
How questions
A gentle way to say no
