Chapter 1 Flashcards

1
Q

What is the name of the author of Never Split the Difference?

A

Chris Voss

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2
Q

What is the first thing Chris does when assessing a negotiation instance?

A

Pause, blink, mindfully lower heart rate

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3
Q

Robert Harris Mnookin is author of what text worth checking out for negotiating?

A

Bargaining with the Devil: When to Negotiate and when to fight

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4
Q

According to Chris Voss do nerves prior to negotiation ever go away?

A

No

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5
Q

How am I supposed to do that?

A

Well known and powerful follow up

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6
Q

Well known and powerful follow up

A

How am I supposed to do that?

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7
Q

I’m sorry (name)____ how do I know_____

A

Solid syntax to deescelate

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8
Q

Solid syntax to deescelate beginning with apologetic

A

I’m sorry (name)____ how do I know_____

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9
Q

What is the most powerful tool Chris Voss cites in the first chapter

A

Open ended questions

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10
Q

Another name for open ended questions being used with precision

A

Calibrated questions

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11
Q

I ask the same 3 to 4 questions until the other person gets worn out

A

Chris Voss quote from Harvard negotiation class

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12
Q

Human beings are primarily animals following emotions

A

Ways that negotiation should be perceived

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13
Q

Kidnappers are just businessmen trying to get the best price

A
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14
Q

Behavioral Economics

A

Man is an irrational beast. Feeling is the form of thinking

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15
Q

It is self evident that people are neither fully rational or nor completely selfish and their taste is anything but stable

A

Cognitive Bias

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16
Q

Framing effect

A

People respond differently to the same choice depending on how its presented

17
Q

People respond differently to the same choice depending on how its presented

A

Framing effect

18
Q

Thinking fast and slow

A

Book worth checking out. Man has two mental systems the first is primarily emotional and is the primary one with which we make decisions

19
Q

Getting to Yes

A

Worth reading but not the most up to date book

20
Q

BATNA

A

Best alternative to a negotiated Agreement

21
Q

Negotiating is

A

Not a rational process

22
Q

Optimal negotiating

A

Focus on the irrational and emotional aspects

23
Q

Universally applicable premise

A

People want to be understood and accepted

24
Q

When individuals feel listened to they tend to be more willing to listen to themselves

25
Tactical Empathy
Listening as an active aspect
26
Life is negotiation
27
Conflict is inevitable between two parties in all relationships
Reasons why negotiation is important and should be implemented in a relationship affirming way
28
Reasons why negotiation is important and should be implemented in a relationship affirming way
Conflict is inevitable between two parties in all relationships
29
How questions
A gentle way to say no