Chapter 1

Question 1

Organizational behaviour

Answer 1

Is concerned with the behaviour of individuals and groups in an organizational context.

Question 2

Purpose of OB

Answer 2

Improve our understanding: of ourselves and our behaviour, and that of others, and of organisations – that is, knowledge for knowledge’s sake.

To enable people to be better managers

To improve organisational effectiveness to enable organisations to run better.

To improve understanding, not just for its own sake, but to challenge how things are perceived and done now – that is, to challenge the status quo – and to try to bring about change.

Question 3

Different perspectives of OB ( MOPS )

Answer 3

Managerial
Organisational
Psychological
Sociological

Question 4

Why do we use theories ?

Answer 4

It helps in building generalised models applicable to a range of organisations or situations. It provides a conceptual framework and gives a perspective for the practical study of the subject.

Question 5

Normative models

Answer 5

How things should be, as depicted in the literature or even in organizational policies

Question 6

The organizational dilemma

Answer 6

Refers to the difficulty that may be experienced in recon- ciling individual goals with organizational goals.

Question 7

Organization

Answer 7

A social arrangement for achieving controlled performance in pursuit of collective goals

Question 8

Pluralist

Answer 8

Which suggests a number of diferent interest groups, each with difering goals

Question 9

Radical perspective

Answer 9

Sees the capitalist economic system and the work organizations within such systems as leading inevitably to exploitation of employees and their alienation