Chapitre 14 : Companies and their stakeholders Flashcards by Sidi Khattry

Q

matière première

A

raw material

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Q

fournir

A

to supply

to provide

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Q

compter sur qqn

A

to rely on sb

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Q

syndicat

A

trade Union

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Q

carte de fidélité

A

loyalty card

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Q

faire de la publicité de

A

to advertise

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Q

publicité

A

advertisement, commercial

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Q

secteur de la publicité

A

advertising

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Q

service après vente

A

after-sales service

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Q

image de marque

A

brand image

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Q

Fidéliser la clientèle

A

to build up customer loyalty

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Q

concessionnaire, revendeur

A

dealer

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Q

livrer

A

deliver

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Q

retard de livraison

A

delivery delay

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Q

délai de livraison

A

delivery time

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Q

expédier

A

to dispatch

Q

marché du travail

A

labour market

Q

faire une réclamation

A

to make a complaint

Q

satisfaire des attentes

A

to meet expectations

Q

associé

A

partner

Q

client potentiel

A

prospective customer

Q

fiable

A

reliable

Q

représentant

A

representative

Q

responsabilité

A

responsibility

Q

détaillant

A

retailer

Q

grève

A

strike

Q

cibler les consommateurs

A

to target consumers

Q

partenaire

A

stakeholder

Q

syndicat

A

trade union

Q

syndicaliste

A

unionist

Q

main-d’oeuvre

A

workforce

Q

population active

A

working population