Chaper 10 Challenges of Nursing Management and Leadership Flashcards

1
Q

Four functions of the manager

A

Planning (what is to be done)
Organization (how it is to be done)
Directing (who is to do it)
Controlling (when and how it is done)

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2
Q

Traditional Theory of Management

A
  • Highest level of productivity from each worker
  • Divides into hierarchies with strong lines of authority and control
  • 90% of HCO use this theory today
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3
Q

Behavior Theory (Human Interaction Theory)

A
  • Considers the humanistic side of productivity to maintain stable satisfied work force (labor unions).
  • Focuses on the Needs of the employee
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4
Q

Systems Theory

A

Considers inputs, transformation of the material, outputs and feedback.
Recognized that pts cant be treated as a number of separate parts

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5
Q

Autocratic Manager

A

-Makes most of the decisions alone without input from staff

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6
Q

Laissez-faire Manager

A

Permissive, with little direction or control

Allows staff to make decisions

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7
Q

Democratic Manager

A

People oriented and emphasized effective group functioning

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8
Q

Leadership

A

Behavior that causes others to respond not because they have to but they want to

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9
Q

Transactional Leadership

A

focuses on vision, has ability to envision future state and describe it to others so they can see it too.
Holds power and control over followers
-Punishment and reward motivates people

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10
Q

Interactional Leadership

A

Focus is on development of trust in the relationship

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11
Q

Transformational Leadership

A

Leader and follower work together to change the organization

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12
Q

Complexity Theory of Leadership

A

Examines the whole rather than the sum of its parts. “organizations are organic, living systems”

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13
Q

Situational leadership

A

Leader attempts to function more closely in the situation being addressed.

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14
Q

Legitimate Power

A

Power connected to a position of authority. Individual has power as a result of his/her position. Ex) Charge Nurse

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15
Q

Reward Power

A

Linked with Legitimate Power - An individual has the power to provide or withhold rewards.

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16
Q

Expert Power

A

Based on specialized knowledge, skills, or abilities that are recognized and respected by others.

17
Q

Expert Power

A

Based on specialized knowledge, skills, or abilities that are recognized and ere

18
Q

Leadership Power

A

Capacity to create order from conflict, contradictions, and chaos.

19
Q

Leadership Power

A

Capacity to create order from conflict, contradictions, and chaos.

20
Q

Information Power

A

Knowledge a person possesses that is needed by others to function effectively - this power is most abused.

21
Q

The Baby Boomers

A

Largest group of nurses working today. Has embraced technology as a method to increase productivity and to have more time

22
Q

Generation X

A

Tend to change jobs frequently. Prefers to work under democratic manager

23
Q

Generation Y

A

Smart and believes education is the key to success. Very diverse group. Not team players, they are in drivers seat

24
Q

Generation Now

A

Have never lived without Internet.

25
Q

3 Phases in effective change process

A

Unfreezing, moving, and refreezing

26
Q

Unfreezing Phase

A

all of the factors that may cause resistance to change are considered.

27
Q

Moving Phase

A

occurs once a group of individuals has been recruited to take on responsibilities for implementing the change.

28
Q

Refreezing Phase

A

occurs when the plan is in place and everyone involved knows what is happening and what to expect. Ex) Make the changes stick, or refreeze.

29
Q

Who initiates change and why?

A

When what you did before is no longer effective
When new regulations are developed by agencies to license the facility
When customers are not happy
We impose change on ourselves