Chap 8.9 PASSENGER AND CARGO HANDLING

Question 1

595- Where to Find the Information about Passenger Handling in Case of Disruption?

(8.9.1.1)

Answer 1

Passenger and Cargo Handling

(Passenger Handling)

(Passenger Boarding)

8.9.1.1.

Question 2

596- Up to what point a Pax Boarding shall be delayed if the there is a Maintenance in Progress?

(8.9.1.1)

Answer 2

• If Engineering is Expected to take More than 30 Min
• ENG Ground Run is Schedule
• The Pilots have been Denied Access to the Cockpit

for Pre-Flight Preparation.

Question 3

597- Who’s in Charge of ALL Payment for Delays or Diversions Into Ports where DragonAir Has Representation?

(8.9.1.1)

Answer 3

The Local Agent will be Responsible for ALL Payments incurred in these Situations.

Question 4

598- Who’s in Charge of ALL Payment for Delays or Diversions Into Ports where DragonAir does NOT Have Representation?

(8.9.1.1)

Answer 4

• The Commander is Responsible for Passenger Welfare
• If NO Credit Facilities, contact IOC
• Any Mention of Compensation to Pax should be Avoided.

Question 5

599- What is the Risk of having SOME Pax disembarking at an ALTN Airport within China?

(8.9.1.1)

Answer 5

• The flight might NOT be Allowed to Depart for the

Original Destination,

* May then be Committed to Return to HKG.

Question 6

600- What is Mandatory to include in the Diversion PA?

(8.9.1.1)

Answer 6

The Passengers will be met by DragonAir Staff upon Arrival who will Assist them in Any Way Possible.

Question 7

601- What shall be considered in Case of Lengthy Delays with Pax Onboard?

(8.9.1.1)

Answer 7

To Disembark the Pax into the Transit Lounge in

Coordination with Ground Staff and IOC.

Question 8

602- What are the Regulations Regarding the Cigarettes?

(8. 9.1.2)
(7. 1.16)

Answer 8

• All Kinds of Cigarettes (Including Electronic) are:

* Banned to be Used

* Allowed to be Carried on Board

• A Pax who Admits to Smoking is considered “Unruly”
• If someone is Caught Smoking On Board:

* The “Handling Descriptive / Unruly Passengers”

(Threats Level 1) will be Initiated by FA1

7. 1.16 p 3
   - A CSR (Cabin Safety Report) Must be Filled.

Question 9

603- When can Electronic Devices be Used?

(8. 9.1.4)
(7. 1.9)

Answer 9

• At All-time if in ‘Aircraft Mode’
• If LVP is In Force FA1 shall be informed Before FL100

in descent and ALL Devises must be Switched OFF

• If there is Significant Delays On Ground, at Departure

or Arrival, Phones can be used (Consider Seat Belts OFF)

• 7.1.9 for More Info.

Question 10

604- Where to Find Information Related to Medical Kits, MEDLINK?

(8.9.1.5/6)

Answer 10

Passenger Handling

(Medical Kits) 8.9.1.5

(MedLink) 8.9.1.6

Chapter 7.1.19 Para 5 MEDLINK.

Question 11

605- Is it Possible to Board with ENG Running?

(8.9.1.8)

Answer 11

NO…

• If Required to Cool the Cabin

* Only After All Ground Handling is Completed

and Ground Equipment Removed

* The Engines must be Shut Down Before

the Boarding Commences.

Question 12

606- Is it Possible to Disembark with ENG Running?

(8.9.1.9)

Answer 12

NO…

• The Only Exception being:

* On an AirBridge in HK with of a Red Lightning Warning.

Question 13

607- When Precautionary Disembarkation shall be used?

Answer 13

It’s conducted in a non-emergency situation

* With Time Available to Conduct a Controlled

Disembarkation by Using Either the Stairs

or AirBridges.