chap 6 Flashcards
defined as “a process of sharing information through symbols, including words and message.”
COMMUNICATION
________ and ________ define communication as “a process of sharing information through symbols, including words and message.”
Morris Philip Wolf and Shirley Kuiper
this may happen between superior and subordinate, between peers, between a manager and a client or customer, between an employee and a government representative, etc.
COMMUNICATION
this may be done face-to-face, or through
printed materials, or through an electronics device like the telephone, etc.
COMMUNICATION
In management, communication must be made for a _______ and because it has a cost attached to it, it must be used _______.
purpose, effectively
Communication may be used to serve any of the following functions:
1.Information function
2.Motivation function
3.Control function
4.Emotive function
Information provided through communication may be used for decision-making at various work levels in the organization.
Information function
A construction worker, for instance, may be given instructions on the proper use of certain equipment. This will later provide him with a guide in deciding which equipment to use in particular circumstances.
Information function
Another concern is the manager who wants
to make sure that his decision in promoting an
employee to a higher position is correct. Through communication, the information provided will minimize if not eliminate the risk.
Information function
Communication is also oftentimes used as a means to motivate employees to commit themselves to the organization’s objectives.
Motivation function
when properly communicated, reports, policies, and plans define roles, clarify duties, authorities and responsibilities. Effective control is, then, facilitated.
Control function
When feelings are repressed in the organization, employees are affected by
anxiety, which, in turn, affects performance.
Emotive function
Whatever types of emotions are involved, whether satisfaction, dissatisfaction, happiness, or bitterness, communication provides a means to __________________________.
decrease the internal pressure affecting the
individual
The communication process consists of eight steps
1.Develop an Idea
2.Encode
3.Transmit
4.Receive
5.Decode
6.Accept
7.Use
8.Provide Feedback
SENDER ——-> ______——> encodes—— ________——> RECEIVER——> who receives messages——>_______——> accepts or rejects ——-> the provides feedback to _______
develops idea, then transmits message to, decodes, SENDER
The most important step in effective communication is _________.
developing an idea
It is important that the idea to be
conveyed must be useful or of some value. An example of a useful idea is how to prevent accidents in workplaces.
Develop an Idea
this next step is to _______ the idea into words,
illustrations, figures, or other symbols suitable for transmission.
encode
The method of ________ should be
determined in advance so that the idea may be encoded to conform with the specific requirements of the identified
method.
transmission
After encoding, the message is now ready for _________ through the use of an appropriate communication channel.
transmission
Among the various channels used include
the:
spoken word, body movements, the written word, television, telephone, radio, an artist’s paint, electronic mail, etc.
Proper transmission is very important so the message sent will reach and hold the attention of the receiver. To achieve this, the communication channel must be free
of ______________.
barriers, or interference (sometimes referred to as noise)
this next step is the communication process is the actual receiving of the message by the intended receiver.
Receive
The requirement is for the receiver to be _______ at the precise moment the message relayed by the sender
ready to receive
The message may be initially received by a ____ or by a ______
machine, person
this next step, _______, means translating the
message from the sender into a form that will have meaning to the recipient.
decoding
If the receiver knows the language and terminology used in the message,_________ may be achieved.
successful decoding
If the receiver understands the purpose and the background situation of the sender, _______will be greatly improved.
decoding
this next step is for the receiver to accept or rejectthe message. Sometimes, acceptance (or rejection) is partial
accept
The factors that will affect the acceptance or rejection of a message are as follows:
- the accuracy of the message;
- whether or not the sender has the authority to send the message and/or require action; and
- the behavioral implications for the receiver.
this next step is for the receiver to use the information.
use
f the message provides information of importance to a relevant activity, then the receiver could store it and retrieve it when required.
use
this step in the communication process is for the receiver to provide feedback to the sender.
provide feedback
Even if feedback is relayed, it may not reach the
original sender of the message. This may be attributed to the effects of any of the __________.
communication barriers
Communication consists of two major forms:
1, verbal and
2. nonverbal.
are those transmitted through hearing or sight.
Verbal Communication
these modes of transmission categorizes verbal communication into two classes:
oral and written.
mostly involves hearing the words of the sender, although sometimes, opportunities are provided for seeing the sender’s body movements, facial expression, gestures, and eye contact. Sometimes, feeling, smelling, tasting, and touching are involved.
Oral communication
where the sender seeks to communicate through the written word.
written communication
sometimes, preferred over the oral communication because of time and cost constraints. When a sender, for instance, cannot meet personally the receiver due to some reason, a written letter or memo is prepared and sent to the
Fecelver.
written communication
